ComplaintsforYellowknife Wireless Company LLC
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Complaint Details
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Initial Complaint
08/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Service was slow and terrible, even before using allotted fast data before throttling. We could barely stream movies and had to supplement my sons Xbox and my husbands work with additional **************** Only used as it is the only provider that worked in our location during Covid and before Starlink. So glad to be rid of this dinosaur, but the saga continuesWe cancelled our service last October.We have a relatively small area for a satellite, so we removed your device to install our new Starlink. Upon removal, I called and was told that pick up could be a while. So I put the device in our spare room. In late June, we were sorting through some items for a move and I noticed that the device was still there. This was EIGHT MONTHS after removal. It was added to a discard pile and we got rid of it. As a customer, I assumed that this time was way more than a while and that after four years of service plus it was likely obsolete.Fast forward to mid July, a service tech showed up for the device while I was gone. I called to explain the situation, it was NINE MONTHS after cancellation at this point. I asked at that time for a PHONE CALL if they wanted to charge me but just got hit with an invoice on 8/1.I called upon receipt of invoice and got a higher supervisor who was very unreasonable and threatened me with collections. I asked for a call back from the head manager or owner to try to deal with the situation, and have yet to receive any response despite multiple emails and another call. This time was promised a call back after they checked with lawyers. Still waiting for any response and resolution.Customer response
08/29/2023
I recently submitted a complaint regarding Yellowknife Wireless. After receiving notification of the complaint the company resolved the issue.
Sent from ************************* (****************)
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.