ComplaintsforTrans Fix
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello I bought a 2008 **** superduty from the owners son and the transmission was supposed to be rebuilt it blew up in July last year I had the truck towed to trans fix and was told my truck would be fixed September 14 2021 since then I have called and physically drove 3 hours to attempt to get my truck every time being told it would be finished next Thursday! Even though the truck transmission was under warranty I was told 3500$ . The owner has lied numerous times and now he is trying to change me more money ! I have been more than patient and I need my truck back for work .Thank you and please help .??I need my truck so bad I am willing to pay 3500$ for what this guy already did and it failed and he obviously isnt standing behind his work.Business response
02/09/2022
Hello, on behalf of trans fix I'd like to apologize for any inconvenience. This vehicle was in super bad shape when it was brought into us and due to the damage caused to the transmission by the owner, we mentioned to them of extra parts that would be needed, and a possible price increase on their **** due to parts being more expensive, this job took more money and parts then expected but we went ahead and stood to our initial price. Due to those circumstances this job took a bit longer than planned due to the damage and a delay in getting parts, but it has been finished and the customer has got his truck back. Thank you!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.