Customer ReviewsforCross Town Movers Inc

Absolutely horrible experience! I would never recommend these unprofessional people, **** and **** are a dishonest, unreliable, unethical, terrible experience. We moved from OR to **, with nothing but a runaround, a few days before the move, they couldn't find a driver ??? wow after booking for almost 3 months, they could not find a driver! They did nothing to make our trip easier, the left some things in OR, with various weights being reported from 500 to 1500 lbs....funny we got billed for 2600 lbs, I would never use these people, horrible horrible experience.

On Dec 1st 2023 ****** and ***** moved a client of mine. They were awesome. On time and did it in a timely matter. I would recommend them again.

These guys were amazing. ******, *****, *****, **************, ***, and Will all did a great job. Considerate and fun to be around. We use this company all the time.

We needed to move from one part of ********* to another, about 8 miles. We called Cross Town and set up with them. We were blown out of the water by their service. **** and **** were on time and were very courteous and professional. They listened to our particular needs with certain items. They suggested things we wouldn't have thought of for pictures and other items. When there weren't sufficient wardrobe boxes, the easily improvised in a way that protected our clothes. Same thing at unload: we let them do their thing. They put things exactly where we needed them. And when a sofa wouldn't fit through a doorway, they simply took the hinges off, brought the sofa in, and reinstalled the door without complaint. We would recommend these guys to anyone wanting an exceptional moving experience. And all at a great price.

We hired Bekins Cross Town Movers to move us cross country. Our sales representative, told us that a crew would pack our belongings on 11/8 and the driver of the truck and his crew would load us on 11/9. At that time, the driver would tell us our estimated delivery date or would call us 1-2 days after leaving to let us know. I also wrote in the remarks section of the contract that we were moving into a HOA and they asked that the unpacking of the truck occur Monday through Friday. No weekends please. As it turned out, the crew that packed us returned the next day in the same roughly 26 moving truck and informed us that they would be taking our belongings to a secured warehouse in ******* where our belongings would then be off loaded and placed in a holding area until the actual moving truck would come and reload them. This is not at all what we were told would be happening. We had not heard from anyone as of 11/14, so I called Crosstown movers but our rep did not answer, I left a voicemail. On Tuesday 11/15, having not heard from anyone, I called our Bekins office representative. I explained that we had not heard from anyone and she then advised me that our belongings were STILL in ***** and would not be loaded onto the truck until 11/18. (Ten days our belongings sat in a warehouse in *****)! I told her this was not right, but she became very defensive with me. We were forced to buy a bed and rent furniture. On 11/28, we finally received a call from our driver informing us that our belongings would be delivered on Saturday, 12/3. I explained to him about the **** he said he would try, but could not guarantee it. He arrived on Saturday. At unloading, we had some broken furniture. He explained to me Cross Town Movers had marked every single piece of furniture we had with a W. Which stands for worn badly. Some of our furniture was brand new and very few pieces were worn at all. It took 25 days to move our belongings cross the country. Totally atrocious.