ComplaintsforVibeworx LLC
Current Alerts For This Business
On January 25, 2024, Better Business Bureau recognized a pattern of complaints from consumers regarding billing and collections, customer service, and refund/exchange issues. Consumers allege they are being charged for a monthly subscription with Vibeworx that they are unaware they were signed up for and cannot reach anyone at Vibeworx to cancel and/or get a refund.
On February 2, 2024, BBB notified Vibeworx of the complaint pattern. To date, Vibeworx has not responded to BBB’s request to address the pattern.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Fraudulently charged my bank account - I do not know this company!Initial Complaint
06/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My account was debited for $49.95 from ********* I called ******** and was given two numbers, the first is ********** - I am not sure if this is their routing number. Second *************** which is the tracking number. Bank representative said VIBEWORX LLC authorized the transaction. Representative gave me Vibeworx LLC contact info to get more information: ************. I called the number given and was forwarded to an auto message system. Account affected is a business checking.Initial Complaint
05/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Vibworks is charging me $79 a month and I don't know who they are and I never signed up with them. I want a full refund of all the money they have taking from me. I can not reach them or get any return emails from them.Initial Complaint
03/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This company started charging a monthly fee to my checking account by fraudulently getting a hold of my banking information. It was barely worth the time to argue at first because it was $20/month, but now it's been years and it's up to $79.99/month. I have no idea what company this is, or what they claim to be providing. No one responds to any sort of communication, and they don't make contact information available. I'm forced to change my business bank account, and that's an undertaking I should not be forced to do.There should be a refund, an explanation of charges, and they need to stop billing me. I don't know what I would do if they charged a higher amount.Initial Complaint
03/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
VIBEWORX has been charging our business on the first of the month for $49.95 and we never gave them our bank account information. They won't reach out to us. We have reached out to them and there's been no response. We have contacted our bank to help fix the issue on our end. We have noticed so many of the same complaints, this is obviously a fraudulent business and needs to be shut down.Customer response
04/04/2024
********* did respond to our message and refunded us for the 2 charges. Thank you for looking in to his report.Initial Complaint
03/11/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I run a small family owned *************** The charge to our account went unnoticed for over a year. No contact number on Web site, only a generic contact us form to submit that they never respond to. No idea what the charge of $49.95 is for. Never signed up for any services with Vibeworx. Not receiving any known service from the company. Not sure how they got our bank account information. Now on our most recent bank statement (Feb 2024) the charge jumped to $79.95.Initial Complaint
02/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Vibeworx began ACH withdrawals on a business checking account of $49.95/**. This went unnoticed for some months, but when I realized we had no clue what this company was charging for I found their website online and emailed several times, stating that we never agreed to any services from their company and want a refund, and for these withdrawals to stop immediately. There was no other way to contact this company (phone/chat), online an email form on their website. Finally went to my bank and had to pay to put a stop payment to this vendor on my account. Researched and found out we'd been charged 24 times! I want my money back, but I also want this business shut down so no one else is taken care of.Business response
02/13/2024
Dear Valued Customers,
We at Vibeworx understand the importance of maintaining a positive online reputation, and we deeply value the trust you have placed in our services. We are writing to address the recent concerns raised by a few of our customers.
First and foremost, we extend our sincerest apologies for any frustration or inconvenience you may have had. It is never our intention to disrupt business with our platform, rather to be a powerful asset to your business operations.
Our team is committed to providing top-notch online reputation management services, and we take all feedback seriously. Rest assured, we are actively working to improve our processes and recognize the value of our services in helping businesses build and maintain a positive online presence. Whether it's enhancing your brand's reputation, monitoring online mentions, or engaging with customers, our goal remains to empower you with the tools and support needed to succeed in today's digital landscape.
We truly appreciate your continued support and patience. If you have any further concerns or questions regarding your billing or our services, please don't hesitate to reach out to our customer support team. We are here to assist you every step of the way.
Thank you for choosing Vibeworx for your online reputation management needs. We remain dedicated to serving you with excellence and ensuring your satisfaction with our services.
Warm regards,
Customer Relations Team
********************Initial Complaint
12/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am a small business owner in ****************. i happened to look at my bank account and find random charges in the amount of $***** from a company by the name VIBEWORX. I have never heard of this organization. I googled the company name and came to the Better Business Bureau site, noting all the complaints. I called my bank and filed a claim for fraudulent charges. This was October that the charge happened and I found it the very first of November then two days later another charge went through for the same amount ***** filed another claim with my bank. Then here comes December 1 ***** was withdrawn again! I could not believe that my bank did not put a block on this organization prior to this moment. They have now. I dont understand how they are allowed to do this again and again, and again to people given the multiple complaints that I have read. Why have they not been legally stopped? What can I do? I do got a new credit card processing company and now I have to go review all my documentation with them as that is the only common denominator I can see between all of us filing complaints. now my bank has told me the only thing they can suggest is for me to close my bank account that my business has had for 15 years without a single charge back and never any fraudulent activity and open another one. Why should I be the one to suffer on behalf of a low down scamming bottom of ****************. I am not, including an amount paid because I did not pay them any money voluntarily they stole $150.Initial Complaint
12/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Monthly fee no service providedInitial Complaint
12/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
For the past year, my bank account has been charged $49.95 by VIBEWORX LLC CORP COLL every single month. I never signed up for this business and I don't know how they got my account number to charge me. I tried 2x to cancel which the only way to speak to someone is through their provided e-mail (which I think is bogus) that no one responds to. I can't seem to get my bank to stop it either. I already closed my account once and re-opened another one as it was compromised and it was a hassle. Seems as though this company is scamming people and needs to be stopped immediately as I'm not the only person going thru this.
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Customer Complaints Summary
24 total complaints in the last 3 years.
11 complaints closed in the last 12 months.