2 Customer Reviews
Review from Irene L
1 star10/03/2023
We contracted with Paradise Restored for a six-figure deck expansion in February of 2022 and paid a large deposit. The project had a start date of June 1, 2022. The start date came and went with no communication from the company. After several weeks we asked for an update on our project, but the owner of the company, ***********************, always seemed to be on vacation or out-of-town. After tracking him down he advised our job would be the next job or two on the schedule. Once again nothing happened for many weeks and we were told again our project was next in line. By the end of August the project had still not been started and no progress had been made with no communication from the owner. Since this expansion required removal of a large section of our roof, we became concerned about fall/winter weather approaching. We requested a refund of our deposit and the company refused. We pursued our complaint with the *** and in civil court. Our deposit has never been refunded.Review from Katherine S
1 star12/08/2021
I emailed Paradise Restored about a small backyard project, asking for information on getting a quote. In response, I got a generic marketing email. I replied to it and again requested a quote, but got the same generic email back. There was no unsubscribe option on this email, which I believe violates the ** CAN-SPAM Act of 2003.I called and asked for info on getting a quote, and mentioned that I'd like to be removed from the email contact list. I didn't hear back--but I did receive yet another marketing email! I called again and said please remove me, and described my frustration. I was given an apology by the answering service, who told me I'd hear back from a representative and that my request would be marked "urgent." Several business days later, after hearing nothing, I once again received...another marketing email. Ridiculous!
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