ComplaintsforNoland Door Company
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Complaint Details
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Initial Complaint
07/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Late 2019 Noland Door Company was hired to provide me with Interior Doors, Trim and hardware for a home build. Payment was made in full to Noland Door Company. Noland Door Company did not provide all of the necessary trim and I had to purchase additional pieces at a local supplier in *********. It was only a few pieces so I did not make complaint as I was acting as my own contractor and expected some overages. May of 2022 I was contacted by *********************, the rep that assisted me and he advised me that they had updated their billing software and had now discovered I owed them money, over 2 years after I had already paid them. I asked for invoices and I was provided several invoices. The invoices were all handwritten and invoice numbered ***** (believe this is the number it is hard to read as it was scanned via email) has several items crossed out. I questioned this with *** in 2022 and he stated this was because the hardware was billed separately. I went back through my credit card statements as I am confident I did not owe any of my suppliers or contractors any money, however I was only able to go back 2 years and since this was outside of 2 years I was unable to look at all the payments. I relayed to ******** was concerned this was being brought up over 2 years after the ******** hadn't heard from them earlier.I am concerned of the business practices of ***** Door Company. I was advised by a contractor that the employee who did the books for roughly 30 years for Noland Door Company left and the new gal was and is still finding errors. Noland door had no contact with me for nearly 2 years and then suddenly *** called saying there was an error on their end and they discovered I owed money. On the collections notice it also showed I owe $392.35 in interest. They made no attempt to collect for 2 years (no invoices, bills, phone calls, etc) and then tack on interest for that time. By their own admission, the owed amount was found after updating their billing software.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.