Customer ReviewsforTonkin Hillsboro CJDR

If I could I would give 0 stars. ****************** is awful! as noted in other reviews they will always claim they have no loaner vehicles. Meanwhile, they dont communicate with you and when they do they give you a time line and when that time comes up and you call in asking about your car they either a) havent touched it yet, or b) say its going to be another week. This went on for TWO MONTHS! Somehow after a month and a half in the shop, my car had two other cars in front of it despite an estimated 1.5 week turn around. Once you give them permission to work and they are confident youll pay your car goes to the bottom of the priority list. It is insanely unprofessional. I would warn anyone looking for service to STAY AWAY!

Horrible service!!! Faulty vehicle and I bore the cost, and frustration. I bought my new Jeep Wrangler 7 months ago from this dealership. First time Jeep customer. Spent $50K trusting that *** be Jeep has come a long way to give the customer service a 50k vehicle deserves. I was driving on the freeway last week and all of a sudden I see the heat indicator go to red. This Jeep has been only 7k miles driven and never been to off-roading. I stopped the Jeep on the side of the roadway and looked in the front and the coolant is gushing out. I somehow got home by driving real slow, stopping 20 times along the way. I get my Jeep towed to this dealership. So much for ************* I got charged $75 to get it towed here. Then I was informed on the 2nd day that there is this problem with the Jeep from the factory install where a bolt has backed out from the Coolent tank and that they will fix it today. That goes on for three days. When asked if I can get a loner vehicle, they refused that they didnt have any (pretty sure they had a few but refused). When asked can you get my vehicle to me after 4 days of frustration, the dealership said no. I had to get a ride from my friend to get my vehicle. They used up quarter of my fuel tank and didnt care to fill it up to the level it was sent to them. The worst service from any dealership in Portland metro region. Im so disappointed that within 7 months of a new vehicle purchase, there is an issue with the vehicle - I ended bearing the price, inconvenience and frustration for it. I strongly advice never to go to this dealership. Service ***** and Im generally disappointed with the lack of care for the customer by Jeep and ************* No one was helpful.