ComplaintsforBonds Automotive
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Complaint Details
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Initial Complaint
09/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I first brought my car to your shop in April 2023 for transmission work and an oil leak repair. Despite the significant time my car spent at your shop and the substantial charges on my invoice, I have experienced numerous issues that suggest the work was not completed as promised. Upon receiving my car in June, I noticed a tube hanging down and a metal bracket under the car. When I brought these issues to your attention, I was told they were minor oversights. However, my car was not running correctly, and in September, it began making a severe noise from the transmission area. When I returned the car to your shop, was told that the flex plate should have been replaced during the initial transmission work. This oversight on your part to my car being in your shop for an additional nine weeks. When I finally received my car in December, I was presented with an invoice for $1,353.00 for various services. However, my car was running worse than before. In Late January, while driving to Salem, experienced a near-catastrophic failure when my front end almost came off on the freeway. I had the car towed to a different mechanic, who discovered that the differential case was empty and that the wrong antifreeze had been used, causing damage to my radiator and water pump. They also found that the main vacuum line from the transmission to the differential case had been cut from when transmission was installed by you guys, the hose we asked you guys about you said of it just a air hose and stuffed it up above transmission, then flex plate had not been replaced as promised, and there was still a significant oil leak. I will attach all receipt for all repairs I had to have another shop fix from what bonds did to my vehicle and I will attach all letter I wrote bond's with no response from them to resolve this issue.
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Contact Information
14085 SW Galbreath Dr
Sherwood, OR 97140-9169
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.