ComplaintsforThe Morning Call

• Initial Complaint

  08/25/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I restarted delivery of the morning call about 3 weeks ago. Every day the delivery driver leaves the paper on the curb to my apartment building and it is either wet or damaged. Even if he puts it in a plastic bag. I have made calls every day to the frustration foreign customer service to ask him to PLEASE put the paper by the door to my building under the overhang to the building so it does not get damaged. I have talked to supervisors, customer advocates etc and they all tell me they will contact the delivery contractor (who obviously does not care) to leave the paper as requested. They tell me it will take 48 hours to contact them which in itself is ridiculous! I have no way of contacting the delivery person myself. I spend every morning on a frustrating phone call with the morning call...they also deliver my **** ****** ******* and so I need to call them also along with the *** **** ***** which has never been delivered since I started the subscription. my only recourse at this point is to cancel all together or get up at 530 or whenever the paper is delivered and talk to the driver myself....not sure why the customer cannot contact the delivery service directly and why we must go to a foreign country and wait 48 hours and still nothing happens!! Horrible service!!!!!!!!

  Business response

  09/13/2023

  September 13, 2023
  
  Our sincere apologies regarding any inconvenience or frustration regarding your Morning Call home delivery subscription.
  
  Your account is being reviewed for the delivery concerns your provided within this complaint to your local Distributor. Please be advised since there are open routes and causing delivery delays in the area at this time, your deliveries could be missed or received after standard delivery times.  We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. Customer Service has processed missed delivery complaints and credits during your contact with them. Your feedback you provided is being reviewed and proper course of action will be taken, if needed. For our gratitude for being a valued subscriber, I was able to authorize two weeks of credit which would extend your paid thru date accordingly. 
  
  Should you have any further concerns, please do not hesitate to contact our Customer Service Department at ************.

  Thank you,
  ******
  Executive Resolution Center

• Initial Complaint

  08/10/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I subscribed for home delivery of newspaper on July 22nd. The delivery was supposed to start on July 27th but I haven’t received the paper yet. I called the customer care multiple times but issue is not resolved. I have asked for refund of my subscription cost if they can’t deliver the paper but I haven’t got my money back either.

  Business response

  09/08/2023

  September 8, 2023
  
  Our sincere apologies regarding any inconvenience or frustration regarding your Morning Call Thursday and Sunday home deliveries.
  
  Your account is being reviewed for the delivery concerns your provided within this complaint to your local Distributor. Please be advised since there are open routes and causing delivery delays in the area at this time, your deliveries could be missed or received after standard delivery times.  We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. Customer Service has processed missed delivery complaints and credits during your contact with them. Your feedback you provided is being reviewed and proper course of action will be taken, if needed. For our gratitude for being a valued subscriber, I was able to authorize two additional weeks of credit which would extend your paid thru date accordingly. Thank you for speaking with me today and confirming you have started to receive your newspapers to your satisfaction at this time.
  
  Should you have any further concerns, please do not hesitate to contact our Customer Service Department at 610-820-6601.

  Thank you,
  ******
  Executive Resolution Center

  Customer response

  09/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  08/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have been paying for my paper through October I have called numerous times and they say my paper will be delivered but again no p;aper but thhey have the nerve to send a bill I called and asked for a supervisor twice the first time they never got on the phone second time they had to call me back which they did not at this point its like they aRE STEALING FROM ME as they won't deliver my paper or offer me a refund

  Business response

  09/01/2023

  September 1, 2023

  Our sincere apologies regarding any inconvenience or frustration regarding your Morning Call home deliveries.
  
  Your account has been reviewed for the delivery concerns your provided within this complaint to your local Distributor. Please be advised since there are open routes and Production concerns causing delivery delays in the area at this time, your deliveries could be missed or received after standard delivery times.  We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. Customer Service has processed the missed delivery complaints and credits during your contact with them.   Your feedback you provided is being reviewed and proper course of action will be taken, if needed. As per our phone conversation today, you confirmed receiving your Thursday and Sunday newspaper deliveries to your satisfaction. For our gratitude for being a long time valued subscriber, I was able to adjust your subscription with an additional two weeks of credit which would extend your paid thru date accordingly. 
  
  Should you have any further concerns, please do not hesitate to contact our Customer Service Department at ************.

  Thank you,
  ******
  Executive Resolution Center
  

  Customer response

  09/30/2023

  the morning call responded quickly and my newspaper has been delivered every time since although we had a little issue with billing  

• Initial Complaint

  07/26/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Deceptive Billing:On May 10, 2023 I paid $286.50 for a subscription to The Morning Call. The bill indicates "delivery address" and says "pays through" 08/30/23". On July 19th I received a mailing that said "Your complimentary subscription recently ended", and offered Thursday and Sunday delivery for $1.99 a week. When I called the number on the flyer ************ to try to resolve how the new offer affected my present paid subscription, the agent (********?) hung up on me. I want The Morning Call to continue delivering my paper 7 days a week without the additional charge of $1.99 a week, as implied on the bill I paid on May 10th. Additionally, if future bills do not specifically indicate an extra charge for delivery on specific days, I want the paper to be delivered every day at the subscription rate started in the bill.

  Business response

  08/11/2023

  August 11, 2023
  
  Our sincere apologies regarding any misunderstanding or frustration associated with your Morning Call subscription.
  
  After reviewing your account(s) and information you provided within this complaint, it seems this letter and offer was associated with the Morning Call associated with your ************** subscription. Please disregard this letter your received at this time as you will not be charged and is not connected to your existing home delivery subscription. Thank you for your recent payment. In the interest of fairness due to this misunderstanding I was able to authorize a one time lower rate which will extend your current paid thru date. Please be advised all  These Terms and Conditions as well as all of your subscription's disclaimers are available on all our correspondence and billing statements. For more details and to view the Complete Subscriber Terms and Conditions please go to ******************* Your feedback regarding your customer experience will be reviewed and proper course of action will be taken, if needed. No existing notes are reflected on the account associated with this interaction as described within this complaint.
  
  Once again, sincerest apologies for any misunderstanding associated with your Morning Call subscription.  I tried to contact you by phone but could not reach you at that time. Should you have any further concerns, please do not hesitate to contact our Customer Service Department at ************.

  Thank you,
  ******
  Executive Resolution Center

  Customer response

  08/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  07/20/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I paid for one year of Thursday and Sunday newspaper delivery on 7/4/2023 during a flash sale for $17.76 and have yet to receive any newspaper as of 7/20/2023 and after 6 calls after each time not receiving the paper, they have assured me of a redelivery and crediting to my account and neither has yet to happen.

  Business response

  08/11/2023

  
  August 11, 2023
  
  Our sincere apologies regarding any inconvenience or frustration associated with your Morning Call subscription.
  
  Your account is being reviewed for the delivery concerns your provided within this complaint to your local Distributor. Please be advised since there are open routes causing some delivery delays in the area at this time therefore your deliveries could be missed or received after standard delivery times.  We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. Customer Service has processed missed delivery complaints and credits during your contact with them. Your feedback you provided is being reviewed and proper course of action will be taken, if needed. Customer Service will follow up with you within the next 7-10 business days to ensure your Thursday and Sunday newspaper deliveries are being received to your satisfaction.
  
  Once again, sincerest apologies for any inconvenience associated with your Morning Call subscription.  Should you have any further concerns, please do not hesitate to contact our Customer Service Department at ************.

  Thank you,
  ******
  Executive Resolution Center

• Initial Complaint

  07/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a bill from the Morning Call for $39 which was good for a subscription of 8 weeks. My next bill listed the price and the pay through date but the date was less than the 8 weeks previously paid for. They lessen the subscription period by an amount due to surcharges, but there is no itemizing on the bill that gives that information. So when you pay your bill you have no idea how long your subscription actually is. I understand they may need to periodically add surcharges; however there is no accountability and no way for the consumer to know how long they have paid for the paper. My bill says I have paid through 7/22/23. The rep on the phone said no, only through 7/1/23 and I owe them about $10. The billing system is dishonest. I've cancelled my subscription due to their unaccountable billing system

  Business response

  08/07/2023

  August 7, 2023
  
  Our sincere apologies for any misunderstanding or frustration you have experienced associated with your former Morning Call subscription.
  
  The information and feedback you provided is being reviewed and proper course will be taken, if needed. Please be advised that all the Morning Call disclaimers are reflected on all billing statements and correspondence as well as all Terms and Conditions associated with your subscription reflected online.  For more details and to view the Complete Subscriber Terms and Conditions please go to www.tribpub.com/tc. Since your former account is on one of our promotional discounted weekly offers, prices are subject to change as future charges may be higher. Thank you for your most recent payment due to the balance of which no further payment due at this time.
  
  Once again, sincere apologies for any inconvenience. If you would like any additional assistance or would like to restart your subscription, please contact the Morning Call at ************.
  

  Best Regards, 
  ****** 
  Executive Resolution Center

  Customer response

  08/08/2023

  My complaint is that Morning Call does not give information on the bill as to how subscription money sent in was spent. They say how they may use that money, but there is no accounting as to exactly how it was spent. Bills should include an itemized accounting of funds submitted-as every other business is required to do.

• Initial Complaint

  07/16/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  IN THE LAST WEEK WE HAVE NOT RECEIVED A NEWSPAPER 3 OUT OF 7 DAYS I HAVE TALKED WITH A SUPERVISOR ABOUT THIS ONGOING PROBLEM AND WHEN WE DO GET IT IT IS THROWN IN THE DRIVEWAY WE HAVE A MORNING CALL BOX WHERE THE NEWSPAPER IS TO BE PUT WE BOTH HAVE A BAD BACK

  Business response

  08/02/2023

  August 2, 2023
  
  Our sincere apologies regarding any inconvenience or frustration regarding your Morning Call home deliveries.
  
  Your account is being reviewed for the delivery concerns your provided within this complaint to your local Distributor. Please be advised since there are open routes and Production concerns causing delivery delays in the area at this time, your deliveries could be missed or received after standard delivery times.  We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. Customer Service has processed the missed delivery complaints and credits during your contact with them when you had the delivery concern(s) but no recent complaints.  Your feedback you provided is being reviewed and proper course of action will be taken, if needed. For our gratitude for being a long time valued subscriber, I was able to adjust your subscription with an additional two weeks of credit which would extend your paid thru date accordingly. 
  
  I have tried to contact you directly to confirm receipt of your deliveries but reached your voicemail.  Should you have any further concerns, please do not hesitate to contact our Customer Service Department at ************.

  Thank you,
  ******
  Executive Resolution Center

  Customer response

  08/18/2023

  everything has been taken care of thank you so much

• Initial Complaint

  07/14/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  We are long term subscribers. When we lived at ***** ***** ****** ****, Barto, Pa. our subscription service was flawless. We moved to **** ******** *****, Allentown ***** in April, 2023. Today is the 3rd time since then that we did not receive a newspaper. Please see to it that we receive a daily delivery of our Morning Call. Thank you for getting this resolved. Please reply by email. ***********************

  Business response

  08/02/2023

  August 2, 2023
  
  Our sincere apologies regarding any inconvenience or frustration regarding your Morning Call home deliveries.
  
  Your account is being reviewed for the delivery concerns your provided within this complaint to your local Distributor. Please be advised since there are open routes and Production concerns causing delivery delays in the area at this time, your deliveries could be missed or received after standard delivery times.  We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. Customer Service has processed the missed delivery complaints and credits during your contact with them in May when you had the delivery concern but no recent complaints so the additional credit was processed. Your feedback you provided is being reviewed and proper course of action will be taken, if needed. For our gratitude for being a long time valued subscriber, I was able to adjust your subscription with a one-time lower weekly rate and an additional two weeks of credit which would extend your paid thru date accordingly. 
  
  I have tried to contact you directly to confirm receipt of your deliveries but reached your voicemail both times.  Should you have any further concerns, please do not hesitate to contact our Customer Service Department at ************.

  Thank you,
  ******
  Executive Resolution Center

• Initial Complaint

  07/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Paid $195 in Feb 2023 for a 4day Morning Call (MC)Subscription. a few weeks later got a postcard in the mail from MC saying they were going to start charging $.15/day to deliver the paper. I called on 2/21/23 to cancel my subscription when my funds ran out and to delete my creditcard info. In early May i got a paper bill from MC that I ignored because I didn't want to spend an additional $.15 per paper. That bill was for $341.43. On 6/28/23 i got a call from MC *************) saying that I could get the 4times a week subscription for a year for $259.48. that seemed more reasonable and i gave them my credit card info. That should pay me through to June 26, 2024, when i would be charged that amount again. They said that I would have to call a different number clear up a $22.44 charge on my MC account. They couldn't tell me what that was for. On 6/30 I received another bill from MC, This time for $358.74. ($337.21 access plus $21.53 Prior balance?). I called MC on 7/2 and talked to ***. He said I now owe an additional $30.48 but couldn't tell me what it was for. He had no record of anyone calling me about my subscription on 6/28. So was that a scam! My card was never charged the $259.48. *** couldnt answer my questions and I finally gave up. Id like my account closed with MC and the amount owed deleted.!

  Business response

  07/25/2023

  July 25, 2023
  
  Our sincere apologies regarding any misunderstanding or frustration associated with your Morning Call  subscription. 
  
  Due to the information and feedback you provided, and in the interest of fairness, I have stopped your account effective July 27, 2023 as well as processed a credit adjustment of the remaining balance in the amount of $59.97. Therefore, please disregard any further bill statements or payment calls regarding your former account. Please be advised these additional charges associated with your Morning Call subscription are reflected on all our coorespondance and bill statements as well as on our Terms and conditions. For more details and to view the Complete Subscriber Terms and Conditions please go to www.tribpub.com/tc.
  
  I tried to contact you directly but reached your voicemail. Please  contact our Customer Service Department at ************ for further assistance or to restart your subscription.

  
  Thank you,
  ******
  Executive Resolution Center

  Customer response

  08/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  
  

• Initial Complaint

  06/28/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I haven't receive a paper for the last 8 days 6/20/23-6/28/23 I have called every day. I was told that would correct problem-then they would send to higher office-then they would call distributor-then would have distributor call me. without results still no paper. I told them that I am done. I'm not going to continue to call every day. She said yesterday just give us another chance. well another chance didn't work either. What else can I do to get a paper delivery? I am a long time customer and am retired now so I want a morning paper. I do not want to read on line. This is a trouble way to run a business.

  Business response

  07/27/2023

  July 27, 2023
  
  Our sincere apologies regarding any inconvenience or frustration regarding your Morning Call home deliveries.
  
  Your account is being reviewed for the delivery concerns your provided within this complaint to your local Distributor. Please be advised since there are open routes and Production concerns causing delivery delays in the area at this time, your deliveries could be missed or received after standard delivery times.  We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. Customer Service has processed missed delivery complaints and credits during your contact with them which has extended your paid thru date. . Thank you for your most recent payment.  Your feedback is being reviewed and proper course of action will be taken, if needed.  As per our phone conversation this afternoon, you confirmed you have been receiving your newspaper deliveries to your satisfaction at this time.

  Once again, sincerest apologies involving the Morning deliveries.  Should you have any further concerns, please do not hesitate to contact our Customer Service Department at ************.
  
  Thank you,
  ******
  Executive Resolution Center

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩