ComplaintsforKranich's Jewelers
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Complaint Details
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Initial Complaint
09/18/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I exchanged a ring for another ring on August 07 2023 because my fiance did not like the ring that we had bought her. I exchanged the ring for a ring that was more expensive. My relationship with my fiance did not work out and we broke up so I went back to Kranichs and told them my relationship did not work out and I wanted to return the rings. It was 2 weeks after I bought the rings that I attempted to return them. It was August 23 2023 and their policy is you can return the rings for a refund within 30 days. It was 16 days later when I tried to return this ring. I was told the time goes back to the original purchase of the ring that we traded for these rings but there is nothing in their policy that says that. I will upload a copy of the receipt to show you there is nothing in their policy that says that and quite frankly that makes no sence. So they are not honoring their return policy.Business response
09/29/2023
While there were other complications with regard to altered items being returned, we settled the customer's concerns last week without the involvement of the BBB. The customer was a gentleman. Since both parties have settled this ammicably amongst ourselves, we dont find it necessary for the BBB to publish this complaint. The customer inferred to us that he also preferred his business remain private. We are not sure if we understand why the BBB insists on publishing if this is the case of both parties.
Thank you
Customer response
10/02/2023
** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** ********* ** *** ***** *** *** ****** ** ****** ******* ****
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.