ComplaintsforEndless Mountain Veterinary Center
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Complaint Details
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Initial Complaint
03/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On 11/9/3021 I took my dog to EMC(Endless mountain vet center) to be treated. I was charged and received services that i paid for on that date. The total bill was 834.49 . Among the services paid for were 10 laser treatments ($267.00) to be done 3 times a week. The treatments included wound inspection; laser treatment then wound bandages. The dog received 4 treatments on 11/19/21, 11/10/21, 11/12/21 and 11/15/21. On the last treatment on 11/15/22 the wound was getting much worse. I contacted ******* Animal hospital and my dog was admitted to the hospital for 12 days. I contacted Endless Mts and informed them we would not be in for the treatments and asked for a refund of the other 6 treatments. I was told they would contact me. I called 2 more times with no resolution. The 4th call I was informed that "the laser treatments were bundled and would not be refunded". I could not find the original bill so asked for copies, again no response. On 2/24/22 I went in person to get copy of invoice. The 2 days later EMC sent me a bill I had never seen before for $35.90 dated 11/15/21. This charge is clearly a retaliatory act to either harass or try to deduct from the $160.80(6 treatments) that I feel are owed to me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.