Customer ReviewsforPep Boys

Appt. at 9am. Showed up at 9:00. The doors were locked. The doors were unlocked by an arriving employee at 9:20! No other staff were there & after speaking with the lone employee he "Thinks someone will be in in about ***** mins"!! The bays had cars pulled in them & said it would be at least 2 hours to look at it - maybe longer "depending on if my guys show up." Are you kidding me?? Is that the kind of employees you hire? If so, I don't want them touching my car anyway. Perhaps the entire staff's irresponsibility, lack of customer ********************** & complacent attitudes will force them to close. I hope so. I'm sure never going back. S**** you forever, Pep Boys.

I came for a tire sensor service. Got it replaced, and they put the wrong sensor on my tires. I came back four times to try to get this issue resolved and every time I would drive the car myself the sensor will come back on. When I came my third time there I let them know that the sensor was still on and they were gonna send me to a whole different location just to perform the same work that theyve been doing. But then the manager, ********* brought me to someone who knows a lot about tire sensors and gave them the tire sensor that I needed. Then when I came my fourth time they replaced the sensor. The light didnt come on all day yesterday after hour of driving today, it came back on. I am dissatisfied with the service and I want my refund for it. They keep putting the wrong sensor on my tires. This place is not good with their services when it comes to cars. I dont recommend coming here for any car service at all.

I don't even feel 1 is explaining how my experiences have been at pep boys. The work is sloppy lack of care for State side customers. If you don't speak Spanish you are not treated professionally or curiously. There are no shops on the east side of the island that work with "Americans" that is what the ** people call white English speaking people. When you make an appointment with them they don't care. They bring the vehicle in when they feel like it. They don't care if you have other commitments. EXTREMELY POOR CUSTOMER **********************. WHEN IS the main headquarters in ************ going to check on the care taken by the ** stores. I looked at the number of reviews pages and pages of negative reviews. I told the service **** and he just laughs. WHEN WILL THE PENNSYLVANIA HEADQUARTERS GOING TO LOOK AT THE REVIEWS AND DO SOMETHING ABOUT THE STORES IN *********** ????. I ASKED TO SPEAK TO A MANAGER AND HE OF COURSE IS NOT HERE. I still have over1000 characters remains on this review so all I can say is DO NOT GO TO PEP BOYS. People have even written and the car has been stolen after giving the keys to Pep boys. After spending $1300 the car didn't even run. How many people have to complain before something is done???????????

The lack of accountability when it comes to quality of work and customer satisfaction is horrendous. CUSTOMER ********************** AND ********************** DONT GIVE A **** ABOUT YOU KEEPING BUSINESS WITH THEM. Their stores will destroy your car, you wont get ur money back or get it fixed

They messed up my engine and when I made a complaint with the customer ********************** the mechanic called me and started yelling and accusing me on the phone of fraud. I talk to both directors and they tried the blame the coolant hose that was unplugged on a repair that was 2 months beforehand and was on the opposite side of the engine. They also did not respond to the demands of the attorney general. Now I have to file a lawsuit

Pep boys in Buford Ga.****.The manager lies to the customers to get them over there and then you never see his face.They over charge for everything and the so called mechanics don't know s***

This company should be shut down. Their expertise and quality of work is despicable. And when you call the 800 line you are lied to and told that you will get assistance which does not come. Even when you call the corporate office in ***, they seem annoyed that you called and more intent on ******* you off the phone and catering to the company as opposed to the customer. Even suggesting that if you return, they will take a percentage off to correct the problem. Why would I come back to people who don't know what they are doing? I will never use them again and have told ALL of my friends, family and neighbors to avoid them at all costs! I have known about Pep Boys for years and used to use them when I lived in the South years ago. But I am 65 now and thought that they would be good to go to. Boy was I wrong! Horrible!!!!

Location tried to charge me 752$ for a common 20$, give or take, part. Absolute scam

I think several of these complaints experienced the same complaint that I have. Pep Boys failed to resolved their car maintenance problem but still charged them an inflated price for their service.

I'm completely disappointed. Pep boys in **************, off **********. They sold me a tire I did not need, failed to see that my a whole piece of my front bumper was hanging loose. After believing they would fix my car by telling me my tires were no good but the right front passenger side was the worst, now mind you they failed to see the nail in my front driver's tire when they checked the alignment so anyways when I got on the freeway the problem persisted so I knew that they didn't fix it. I had to take it to another mechanic and have them look at it and while he was driving it that's when it happened and the bumper actually did loosen itself enough to make the mechanic stop and look at it. The employee at pep boys took my car for a test drive at 45 miles per hour it started to shake and make noise he said he took it up to 70 and it made no noise no shake and even went over the railroad tracks with it I do not believe him at all so I never needed tire. so I never needed tires in fact my tires were just fine so I went back to that pep boys and I asked him if I can have a refund because I never needed a tire to begin with I think you took advantage of me being a female and not knowing about my car they told me they couldn't we argued a little bit and then finally he said he'd bring refund me back the tire amount but not the other $50 put the stupid tire on my car I took that tire off my car for them so that they wouldn't charge me to put it back on. I gave them their tire back they gave me a rim back why couldn't they give me my tire back too. so now we're going from Friday the 13th of this month today's what the 19th 20th and they still want to honor me my tire back I keep asking for my tire back or one of equal value that is only rightful for them to do I'm driving on a spare right now on my car I can't do much go far in my car with a spare on it it's not cool at all I want my tire back or one of equal value. It's only rightful