ComplaintsforBovard-Anderson Co
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Complaint Details
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Initial Complaint
08/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I left a voicemail with Bovard-Anderson’s maintenance department a week ago about our disgusting dumpster that needs maintained. I do not know who is throwing what in there, but it is now maggot-infested. As of August 2nd, 2023, I have not recorded a call or voicemail from Bovard concerning this issue. I have ****** ******** ******** ****, and do not feel that my various verbal requests to be accommodated communication-wise have been recognized as such, despite my best efforts. Bovard’s maintenance guy, Greg, is very unresponsive, and I feel like he is confrontational to me when I talk to him on the phone. This has been the case for a while.Business response
08/08/2023
We have reached out the the dumpster provider to ask if they would change out the dumpster. In the meantime, the dumpster company has recommended that we put mothballs in the dumpster.
I have spoken to *** *****, directly and he understands the direction we are heading.
Customer response
08/08/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution needs to be followed through with. I have attached a current photo of the liquid in the bottom of my dumpster. Jackie McLaughlin said they would put mothballs in the dumpster to resolve it. If the dumpster still has maggots and sewage water in it, I will do my best to make sure to use the proper channels (BBB etc) to resolve the issue.
Regards,
******** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.