ComplaintsforMonarch Recovery Management, Inc

• Initial Complaint

  08/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Received a call from Monarch Recovery Management, Inc on Aug 11th, 2023 at 1415. They did not call my phone instead they called my mother's phone, which is/was not associated with the debit in which they where referring to. I am unsure how they received her number. Upon speaking with the representative I requested that I be sent a letter in the mail with a detailed report on which account they where trying to collect a debit, I also requested that they send any and all possible payment plans/arrangements via mail as well. I was informed that he was unsure what I was requesting and that we need to discuss how to resolve the debit. I asked again that it be mailed directly to me so I would have my options in writing before I agreed to anything because (I did inform the gentleman of this) I have had surgery within less then 24hrs of the phone call, thus I was still under the affects of the medication. Was told he would call back to discuss resolving the matter later but was still not willing to mail me a detailed document/payment arrangements. Aug 19th, 2023 received a generic later in the mail with amount owed and how to pay. No details or payment breakdown, or even options. I am unaware how they received my mother's phone number and not happy with the fact they called her letting her know I have an unsettled debit. Also unhappy with the fact they where unwilling to send a detailed report regarding the debit and repayment options. Seems as if they had zero clue as to what I was requesting however was willing to send detailed information upon agreement to how I would pay it back.

  Business response

  08/22/2023

  Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed the account was assigned to Monarch on 06/23/23 from ******** Bank. Monarchs agent spoke with the consumer on 08/11/23. During the call, Monarchs agent stated once payment arrangement has been agreed upon a detailed letter with payment schedule would be mailed and the consumer agreed. Additionally, as a result of this BBB complaint, Monarch closed the account back to *********** Bank.  The consumer should contact the creditor ********** Bank for further account information.

  Customer response

  08/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  08/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was just reviewing my phone records and I need to correct the name of the collection agency it was Monarch recovery.com. I also tried to call my cash now. The number sent me to my old mortgage company. ********** mortgages Co. First call was 7/2/23 at 0837 in the morning. Call back number ************** .

  Business response

  08/10/2023

  Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed Monarch attempted to call number ending **** but never had contact with anyone claiming calling wrong party. The phone number ending **** was removed from Monarchs system upon receipt of this complaint and not called after.

• Initial Complaint

  08/02/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Monarch recovery Management has been repeatedly calling me for the past few months. I drive for a living, and I work long days. I always try and answer my phone while working, in case its a customer with a problem. Unfortunately, when its Monarch, I am unable to express to them that I do not do business over the phone in those regards. I've asked repeatedly for them to send a letter stating what debt is owed, signed by someone within their office, as up to this point, I have no idea who they are and who they claim to be collecting for. The last time they called me (yesterday), I was driving down the highway, and I asked them again, to send a letter and I stated I do not do business like this over the phone. I informed the person that I was driving and unable to talk and he began telling me its not a sales call. He kept going on about whatever he was calling about and I informed him I was driving, to which, he didn't seem to care. I got frustrated because I'm moving at high speed trying to be aware of the conditions around me, while also trying to focus on where I was going (on a delivery), and trying to listen to him. I finally told him I was filing a complaint with the **** and hung up on him. To this date, I have no idea who Monarch Recovery Management is, but I would like them to never call me again.

  Business response

  08/04/2023

  Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed the account was assigned to Monarch on 10/14/22 from ******************* Monarchs Agents spoke to the consumer on 10 different occasions since October 2022. The consumer asked many questions but never indicated that she did not want any further calls. Additionally, Monarch closed the account back to ******************.  The consumer should contact the creditor ****************** for further account information.

• Initial Complaint

  07/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received notice from Monarch Recovery Management regarding ****** ******** revolving credit for amount of$21517.32. Above my name on mailing address is ‘South Kansas and Oki’. I have no idea what this is & know that it is not mine. I do not wish to be bothered or harassed for something I do not owe. In reading reviews of this company, looks like I’m not alone. Thank you for any assistance.

  Business response

  07/14/2023

  Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed the account was assigned to Monarch on 06/13/23 from *************** Monarch has not had any contact with the consumer to dispute the debt or request debt validation. Additionally,Monarch closed the account back to ***************  The consumer should contact the creditor ************** for *************** information.

• Initial Complaint

  07/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I'm not liable for this debt with *********************** **, I do not have a contract with Monarch Recovery Management, Inc, they did not provide me with the original contract as requested.

  Business response

  07/10/2023

  Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed the account was assigned to Monarch on 04/24/23 from *************** Monarch has not had any contact with the consumer to dispute the debt or request debt validation. Additionally, Monarch closed the account back to ***************  The consumer should contact the creditor ************** for further information. Tell us why here...

• Initial Complaint

  03/15/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am not liable for this debt to Monarch Recovery Management INC. and I do not have a contract with them. They do not provide me with the original application like I have asked.

  Business response

  03/23/2023

  Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed the account was assigned to Monarch on 06/13/22 from ******************* Monarch has not had any contact with the consumer to dispute the debt or request debt validation. Monarch does not report debt to any credit reporting agency. Additionally, Monarch closed the account back to *******************  The consumer should contact the creditor ****************** for further account information.

  Customer response

  03/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  
  

• Initial Complaint

  03/14/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Today I received a call from this establishment while I was at work. I had my earbuds in my ear, so I guess it was hard for the 'employee' to hear me. So, I took my earbuds out and said hello in a low tone, however, loud enough to be heard on the line. She said "can you speak up" in a rude tone. I said "I can't speak up I'm at work", I am also sick, so I cannot talk at my regular volume. She then said " you at work but you answered the phone though" then hung up in my face. Extremely rude and uncalled for! I didn't even get a chance to get her name she was totally unprofessional. They should be more careful with who they hire.

  Business response

  03/27/2023

  Monarch has reviewed the consumers complaint and offer the following in reply. Our investigation revealed the account was assigned to Monarch on 07/12/22 from ******************* On 03/14/23, Monarchs Agent phoned the consumer and had a difficult time hearing the call.  Unfortunately,the connection was bad and the call was dropped.  Monarch has closed the account back to the creditor and will not attempt to contact the consumer any further.  The consumer should contact the creditor ****************** for additional account information.

  Customer response

  03/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: That is a complete lie. She clearly said in a very rude aggressive manner "You're at work yet you answered the phone" then HUNG UP in my face. There was no problem hearing me obviously if she was able to respond to me saying I was at work! That employee needs consequences and to know that is no way to treat customers or talk to anyone in general. The employees a company has says volumes about the integrity of the company and the values they implement. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  02/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am getting harassing phone call and they keep sending me bills because they said I owe 283.72 to ******** *****************,I never received anything from this magazine place,I called them today to get this taken care of and I was asked for my Social Security number. I said I'm not giving that info out.I need this harassment to stop.

  Business response

  02/21/2023

  Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed the account was assigned to Monarch on 02/06/23 from National *****************. Monarch spoke to the consumer on 02/10/23, the consumer claimed she never received anything from the client. Monarch notated the account and requested debt validation from the client the same day. On 02/17/23, the consumer called Monarch; however, the consumer refused to answer account verification questions so Monarchs agent was unable to assist with the call. Additionally, as a result of this BBB complaint, Monarch closed the account back to ***************** ******** before receiving debt validation back from the client.  The consumer should contact the creditor ***************** ******** for further account information.

• Initial Complaint

  01/27/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Contacting my place of employment for a personal debt, that is illegal and I have already notified the company that I am in the process of filing chapter 13 bankruptcy. They need to stop contacting my place of employment immediately

  Business response

  02/03/2023

  Monarch has reviewed the consumer’s complaint and offer the following in reply. Monarch’s investigation revealed the account was assigned to Monarch on 01/11/23 from ********* ****. Monarch has not had any contact with the consumer. Monarch closed the account back to ********* **** upon receipt of this BBB complaint.  The consumer should contact the creditor – ********* **** for further account information..

  Customer response

  02/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  01/20/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Monarch Recovery Management has been contacting my husband about a debt of over $900 that I owe to ** ****. They somehow got his number even though it wasn't provided to them or ** ****. I contacted ** **** to verify if I owed them anything. The representative I spoke with confirmed that I owe nothing in my account or in their records. I paid off any debt I had towards ** **** well over a year ago. I would like them to stop calling my husband and not contact me anymore as I confirmed with ** **** that I owe nothing.

  Business response

  01/23/2023

  complaint #********

  Monarch has reviewed the consumers complaint and offer the following in reply. Monarchs investigation revealed the account ending in **** was assigned to Monarch on 11/11/22 from its client U. S. Bank with a balance of $925.61.  Monarch spoke to the consumer's spouse on 12/28/22 and again on 01-16-23.  On 01-16-23, the consumer's spouse stated he believed the balance was zero and requested debt validation.  Monarch has not had contact with the consumer since then. Monarch closed the account back to ** ** **** upon receipt of this BBB complaint. The consumer should contact the creditor – ** ** **** for further account information.

  Customer response

  01/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩