ComplaintsforThe Bradford Era
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Was billed for newspapers I did not request. I purchased a 3 month subscription to the Bradford Era. I paid 45 dollars as requested. After the subscription expired they continued to send newspapers which I did not want. They sent me a bill for 26.01 and want paymentBusiness response
04/16/2024
After a full & careful review of the customer's account it was determined that an incorrect rate code was mistakenly used at the time of startup. Because of this the customer was charged for papers from 3/9/24 to 4/5/24 which he should not have been. We have gone ahead and credited the customer's account for these papers. Bradford Publishing and The Bradford Era appreciate all their loyal subscribers and are truly are sorry for any misunderstanding.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.