ComplaintsforCarShop

• Initial Complaint

  08/21/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased a "protection plan" through this company. Vehicle was traded in and a refund was owed. Provided required information on May 18th and was informed the refund could take 8-10 weeks. Waited 11 weeks before calling, being transferred around, and leaving multiple messages without a single callback. Now over 12 weeks. Spoke with the protection plan provider and they confirmed that Carshop was informed of the refund amount on May25th. Still no word or contact.

  

  Business response

  09/07/2023

  We have been in contact with **************** and a check is being FedExed to his attention.  We realize communication is as important as being fair, transparent, and honest. This incident had some miscommunication along the way, but that has been addressed internally and will act as a learning tool going forward.  We truly appreciate ****************** patience and understanding, as well as his business,and look forward to continuing our relationship with him.

  Customer response

  09/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  08/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I cannot believe the treatment I have received from CarShop in Chester Springs. I purchased a 2017 ********* ******* from this location on May 5th, 2023. The car ran fine, before it began making a humming noise at the end of July 2023. I called the service department on July 28th and was told I could not get an appointment until the following Friday August 4th 2023. This was cutting it close to the 3 month, 3k powertrain warranty ending but I was able to get the vehicle in service. During that week, I had a family member drive the car and attempt to figure out the problem so I could be more informed when I took it into the shop. To his surprise, the oil was completely out. When I purchased the car, I was told they performed an oil change on 5/1/2023 and the record on the sticker inside the car noted it would need an oil change next on 8/1/2023. My family member assured me that while the oil would have needed to be changed, it should not be completely empty. On Wednesday July 2nd we filled the oil reservoir in order to drive safely. I took the car in on 8/4 and indicated the oil was being utilized faster than expected and there was a humming noise. I did not receive a call all day from anyone at the business. At 3:15 pm, I contacted the service department and was told the manager would call me back. Thirty minutes later, I received a call from **** *****, the person who sold me my car. He informed me the rear transfer case needed to be replaced and since the engine was "drinking oil" he recommended trading in for a different car. While the transfer case would be covered under the powertrain warranty, a problem with the oil wouldn't manifest until "months later, around Christmastime." I was shocked to have had to call in order to get this information, and that there was something inexplicably wrong with the engine so bad that it would warrant being recommended for a trade in. My father spoke with the general manager ***** on Saturday and was told he would contact corporate to inquire about a refund, as the business had only offered $15,000 for a trade in if done at the dealership or $13,000 if I wanted to go with a different business when I initially paid $17,963 ($4500 down in cash, with a trade in vehicle, and loan). We also discovered a lawsuit against *** for this particular car as the engine on many of the 2017 ******* used oil quickly. ***** was made aware of all of this information. Also, when asked why the service department did not contact me immediately on Friday, we were told "maybe they were scared." On Monday, we contacted *** who recommended an oil consumption test on the engine, where I would drive the car for 1000 miles and then bring it in to have the levels evaluated. As a nurse who travels to Philadelphia and back for work and school purposes, I did not feel comfortable driving on a car that would have a dry engine and wind up getting stuck on the side of 76. I spoke to ***** on Tuesday 8/8, in which he said they would fix the transfer case and we would complete the oil consumption test. However, he did not indicate what solution would be in place should the car fail this test. We spoke back and forth, during which I stated I did not feel comfortable with the service department completing any repairs on my vehicle, as they could not even diagnose the exact problem to begin with. They have no idea why the engine is eating oil, were not even able to call me when they discovered the issues, and could not provide an any engine problem on the service report besides "oil usage." Why was I being told to trade in for a different car right away if they don't even know what the oil usage problem is caused by? At the end of the conversation, I told ***** I wanted a guarantee in writing that IF work was completed and the car failed the oil testing then there would be a solution of either putting in a new engine or giving me the value that I paid for the car initially. He said he would call back or email. He called back, I was unable to respond due to work, but then received an email (attached) suggesting to replace the transfer case and have the dealership keep the car and conduct an oil consumption test. He did not include any guarantee there would be a solution should the car fail. He did not provide an actual plan going forward or reassurance the service department would actually fix what the issue is. Several hours later, I learned he left a voicemail for my father at 3p on which he stated "I did talk to your daughter a little bit today, sounds like everyone wants to get the car fixed, it's just the feeling I'm getting. So we're having them do the testing on the engine to get to the bottom line of why it's eating the oil or where the oil's going..." I never consented to any testing or repair over the phone. I told him I wanted in writing that if the engine fails, then there will be a solution that will enable me to have a safe car to drive. ***** also had not mentioned again about calling corporate, like he said he would, about a refund. I am appalled by the mishandling of this case by CarShop. Instead of handling this like adults and honest businessmen, this company has sold me a bum car, was not clear with malfunction, and has been incredibly shady about the entire ordeal. I will be involving my lawyer if this cannot get resolved. In the future, I recommend CarShop actually inspects their cars closely and do an honest business.

  

  Business response

  08/21/2023

  Hi ***********   

  At CarShop we always try to do what is right.  In your case we determined the right course of action would be to offer you 100% of what you paid for the vehicle as a trade towards a newer more reliable vehicle.  On August 19th, we completed this trade-in and CarShop now considers this matter to be 100% resolved. 

  We thank you for bringing your concerns to our attention so that we could address them. Please reach out to directly to our Chester Springs Service Department or General Manager (*********************) with any future concerns.

  We appreciate your business!

• Initial Complaint

  07/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I drove my vehicle to car shop on Robinson Pa to have them give me a purchase price. After getting the price, I drove home. While driving home, the vehicle was driving rough & pulling to 1 side when I hit the brakes. I got the vehicle home and smoke was billowing out of the front left wheel. I called car shop & told them about the issue and they said they didn’t do anything. So I asked to speak to a manager but I got the run around until someone contacted me. He said the same thing that all they do is drive the vehicle in a 1-2 mile circle & did nothing that would cause the brakes to lock up. Now I drove the truck from my house to work then to car shop after work in stop & go traffic with no issues. I took the vehicle to the mechanic and the brake caliper was hung up & because of it I had to have replaced a new brake rotor, brake caliper & brake pads. When I co reacted them to admit fault, they denied fault and said it could’ve happened at anytime. My argument was when they took the vehicle for a test drive, the person doing the test drive was hard on the brakes to lock up the brake caliper. They said no & that was the end of it. 

  

  Business response

  08/11/2023

  **************,

  At CarShop, we pride ourselves on being fair, transparent, and honest - and we appreciated the opportunity to appraise your vehicle.  We also know that paying for mechanical repairs is not pleasant or something that vehicle owners want to incur.  However, based on the information we have, CarShop is not responsible for, nor liable for, the brake repairs you made to your truck. 

  We appraise thousands of vehicles each month with the intent to purchase as many vehicles as possible directly from the public to recondition and resell.  During the appraisal process, we use all tools and resources available to us including a road test - which involves taking the vehicle on a short 1-2 mile test drive. 

   Your complaint states that our appraiser "was hard on the brakes to lock up the brake caliper" during the test drive.  However, applying the brakes does not lock up brake calipers, nor does it freeze lower side pins (which your own mechanic noted on the invoice he gave you and is attached).  In fact, anti-lock brakes are specifically designed to be pressed hard to avoid collisions.  Also, as noted on the attached appraisal inspection sheet, our appraiser found that your vehicle was already pulling hard to one side during the test drive.  Is it possible that a vehicle with nearly 100,000 miles was already having braking issues when you brought it to us to be appraised? 

  Furthermore, it would be foolish for our appraisers to do anything that might damage a vehicle we are attempting to purchase for two reasons.  First, we would have to incur the costs to repair the damage during reconditioning should we purchase the vehicle; and second, damaging vehicles during appraisals would tarnish our reputation, resulting in fewer opportunities to purchase vehicles in the future.

  If you would like to discuss further, please contact CarShop Robinson GM, **** ***** (******@carshop.com) directly at your earliest convenience. Thank you.

• Initial Complaint

  06/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Once again, not happy with CarShop. The last time I was there I had an issue with the service, however, the manager called me to try to make it better and asked me to give them another chance. So I did. My car broke down Tuesday, after 5 hours of dealing with a tow truck I was able to get it towed there. It was there when they opened. I got a call early saying they had it and would take a look and let me know what was wrong. (I bought the car from them). I waiting till about 1:30pm and called back, was told they did not get a chance to look at it yet. Said I didn't have an appointment so I would just have to wait. I said yes, I realize that, but my car did not make an appointment to break down either. I called again around 4:30pm to see if there was any info, they said no, but definitely tomorrow. I said that is fine, I get they were busy. So the next day I waited until after 10am and called again, I was told someone would call me back. I waited until 1:30pm still no call, so I called back, was told the service manage would call me right back. He did call a few minutes later to tell me I needed a new engine and it would cost about $10,000 with labor and tax, they could get me a used engine with 79,000 miles on it for $6,000. My car had 86,000 on it. So I said that seemed like a lot and I was not sure I wanted to spend that much. He said they could give me an offer to buy the car if I bought one from them. I said ok, have someone call me. He did suggest I call *** and see what they had to say. I called *** in West Chester and spoke to a wonderful woman. When I explained to her my situation she said I don't know where your car is but get it out of there, She said *** could put a brand new engine with no miles on it in my car for less than $6,000.00 She also said she would see if there were any recalls on my engine, there was a recall and she was a great help in getting that taken care of for me. She said to have the car towed to *** and they would take care of it. I called CarShop back to question them about the price of a used engine. I was told that they did not have access to *** parts and had to take what they could find. However, I was told by the *** dealership that they order parts from them all the time. Now they may not get the manufacturers price but they surely could get a better price than $6,000 for a used engine. Honestly I am truly disappointed with how things went down with CarShop again. I really liked them in the beginning, but not sure I will go back after this. How someone could offer a used engine for $10,000 and the dealer can offer a brand new engine for $6,000 is just price gouging as far as I can see. Its a shame, they have really gone downhill since I purchased my car there 5 years ago.

  

  Business response

  06/28/2023

  ******, thank you for taking the time recently to talk with ************** –  General Manager of CarShop Chester Springs - and sharing your concerns.  Our goal is to deliver a world-class Service experience for all of our customers and in your case, we simply fell short of this goal, and we apologize.  We take your concerns very seriously and are using your experience as a training opportunity to help improve our customer experience in the CarShop Chester Springs Service Department.   Please feel free to reach out directly to our Service Manager or General Manager with any future questions.  We welcome the opportunity to serve you again.

• Initial Complaint

  06/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car and warranty after 7 breakdowns they refused to honor my warranty that I still am paying as part of my carloan

  

  Business response

  06/19/2023

  ********************, we understand your frustrations with your extended warranty contract. Normally, purchasing an extended warranty contract adds peace of mind for your vehicle.  Unfortunately, our hands are tied per the Limits of Liability section of your contract, as the language in that section states:  The total of all benefits paid or payable under this Contract shall not exceed the price You paid for the Vehicle, excluding charges for tax, title, negative equity, license, and finance and insurance products.In no event will Our liability for an individual repair visit exceed the retail value of the Vehicle as state in the current online ************************************** (*******) pricing guide immediately prior to the Breakdown, less any Deductible.  We would absolutely work with you on a trade valuation,if/when you are ready, as our Hatfield  General Manager (*********************) recently explained to you over the phone.  Please reach out to ***** with any additional questions or if we can be further assistance in finding you another vehicle.  Thank you, CarShop.

• Initial Complaint

  05/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  1st time buying a vehicle, I was pleased, 2nd time not so much. When I purchased the vehicle it didn't come with a 2nd set of keys. They asked me to bring the vehicle back and they would have one ordered. I explained to sales person at the time, I lived 2.5 hours away and I was getting ready to leave for CA for my next travel nurse contract. They then provided me with I owe you voucher. In March after returning home from my contract I went had a key made, send the I owe you memo and copy of receipt, sent it to office certified which they signed for March 27th. Then I was contacted and told the I owe you has an expiration day of 30 days. I explained to ******* that I explained my situation to them before I left, she said she would reach out to manager to see if she could do something. She sent me an email saying they had 250.00 on the account for a key (which I paid 318.00) and said they were working on cutting a check. Weeks later April 26th, I received a call saying my receipt wasn't good enough that they needed something else. I explained that's what the dealership gave me, told her to contact the dealership herself and see what else they could send them. I also called the dealership and asked them so please email ******* with any other documentation about they key. Last week I reached out to ******* to see the progress and she sent me an email saying that she can no longer help, stating, "I'm sure the GM left his contact info with you". I responded to her email saying I don't have the GM contact info, she has yet to respond to 2nd reply. It's now going on 2 months. I made the deposit on this vehicle a whole week before I picked it up, they should have made sure 2 sets of keys were made available. At this point it's just the principle and the lack of communication. This will definitely be my last vehicle purchased from here.

  

  Business response

  05/31/2023

  The customer purchased her vehicle ( 2022 ********** ******) on Oct. 15th 2022 and at that time was issued a WE OWE for a second key.  ( signed form attached )
  

  Regrettably, the customer did not follow up on the we owe until March 23rd 2023 at a ** store in Pa . When she contacted us in March for reimbursement , she was reminded that she was well passed the 30 day execution period for a we owe . The customer mentioned she was a traveling nurse and was away – unable to take care of this any earlier than she did . It was suggested by a Carshop manager that $250 had been accrued at the time of sale for the key and because of the type of work the customer does, it would be a nice gesture to offer that amount even though so much time had passed.

  We then asked the customer to produce a paid receipt . She did send us the copy of her repair order and we processed an in house check request on her behalf . Our accounting department requested a copy of the PAID receipt . We asked the client for a copy, which unfortunately she was unable to produce . The customer  “ directed “ us to get the paid copy from the ** dealer  ( obviously the ** dealer wasn't going to surrender her receipt to us ) claiming that what she had forwarded is all there is .

  Unfortunately, that conversation ended with her offering choice words and hanging up on one of our associates.
  
  Also, it should be noted that we  have attempted to reach the customer  via her cellphone however each attempt went directly to voice mail . Regrettably, we were unable to leave a message, due to the mailbox being full .

  With regard to the key reimbursement, we are at a loss as to how this situation has gotten to this point . We believe we indicated very early on, that we were willing to assist and made exceptions to policy as quickly as possible . When a company is a part of a ******* *** organization, one area that can not be compromised is accounting and record keeping . Publicly traded companies must adhere to stringent accounting practices . This is why we requested that a receipt, showing the total purchase price of the key as PAID, be produced . Although we tried, another repair facility is not going to share a client’s records/information with a third party . This made securing the paid receipt from the other dealer unrealistic.
  

  We have also sent an email to the customer stating - should  you wish to discuss further, please indicate a time when you can be reached and we will attempted to contact you at that time . We have not received a response from the customer as of this post.

• Initial Complaint

  04/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a van from this business and bought an extended warranty as well on 12-06-2023. I cancelled the extended warranty few days later on 12-19-2022 The iisuer of the extended warranty is ********., Mailed the refund to carshop on 02-15-2023. So far I haven't received my refund and their finance manager is avoiding my calls and not responding to my messages. I called several times and can't get anywhere. They owe me $3050.00

  

  Business response

  04/26/2023

  ********************** comments are correct and we have spoken to him and apologized for the delay in getting the check cut to his lender.  The lender would not confirm the amount of the payoff and we did not know if there were going to be any admin fees required.  Once we received a response from the lender, we cut a check for $3,051 on 4/4 and that check was cashed by the lender on 4/24.  We also apologized to ****************** for the lack of timely communication on our part. The lack of timely communication is unacceptable and we have had an internal discussion about this to ensure that it doesnt happen moving forward.  We use these lessons to put processes in place to improve our guest experience.  We missed the  mark on this one but will do all we can to earn Mr. ******** confidence back.

  Customer response

  04/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  04/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They sold me a lemon with 5 day window to return for any reason. I brought up the 5 day return option 3 times during the sales process and *** ******* (sales scammer) lied right to my face over and over. I tried to return and they claim it's not certified and they won't accept it. The day after I took it home, it had a flat tire. I can feel the transmission sputtering. The car must be rust becuase it squeaks whenever I open it. The AC is tepid at best. This is a dirty, dirty operation. Avoid Carshop at all costs.

  

  Business response

  04/20/2023

  Hello,
  
  The following is an update on *** *******’s complaint regarding his purchase on the 2018 Toyota Highlander.  *** ******* visited the store on Saturday, April 15th and worked with his sales associate to find a 2019 ****** ****** that better suited his needs.  We were able to assist with the transaction so that *** ******* did not incur any duplicate expenses related to the first purchase.
  
  Please let me know if you have any additional questions.
  
  *** ******
  General Manager - CarShop S. Brunswick

  Customer response

  04/21/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: This is an untrue statement, which is very much so in line with the entire sales process at CarShop. They told me the car could be returned, then they wouldn't let me return it. The only solution the offered me was to buy another car. They did take the first car as a trade-in, but I lost thousands of dollars in taxes and fees from the original sale that I will never recoup. I hated the first car that I bought from them and no one would give me very much for it as an exchange, so I had to spend even more money with them to get a different car that is only slightly better. They even made me work with the same sales guy that lied to my face multiple times during the first sale. 
  
  Regards,
  
  ***** *******  
  

  

  Business response

  05/18/2023

  *** ******* –
  
  We apologize for any confusion.  The first vehicle you purchased (the ******) was a CarShop Select vehicle that did not include a return guarantee.  This was clearly stated in the paperwork you signed when you purchased this vehicle.  However, in the interest of customer goodwill, we went above and beyond by unwinding this transaction so that you incurred zero fees for taxes, doc fee, tags, or title.
  
  Subsequently, you purchased a more expensive Jaguar from us - and we applied/credited the original down payment (from the Toyota) to this purchase - along with the additional down payment you provided.
  
  We welcome the opportunity to review your paperwork with you one on one to clear up any confusion.  Please reach out to the General Manager of CarShop South Brunswick, *** ******, directly at *******@carshop.com to schedule a time to do so with one of our managers.  Thank you.

  Customer response

  06/01/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  Yes, it is appreciated that the dealership helped me by allowing the trade-in. And, yes, the "select" issue was in the paperwork. But, as I've said and still fully standby, the sales agreed with me every time I said, "so I have a week to return this if I'm unhappy." This is clearly a lie of omission at the least. If he was just upfront about it, there would be no issue. Second, I did have to pay the taxes and documentation fees, which amounted to $2,000+ more than I would have spent if I purchased the Jaguar in the first place. Though, I most likely would not have purchased anything from CarShop, if I could have returned the car without these issues as I was led to believe I could. 
  
  Regards,
  ***** *******

  

  Business response

  06/30/2023

  *** ******* – we are sorry about any confusion and would welcome the opportunity to review your paperwork with you one on one.  Please reach out to the General Manager of CarShop South Brunswick, *** ******, directly at *******@carshop.com to schedule a time to do so with one of our managers.  Thank you.

  Customer response

  07/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: there is nothing they can or will do at this time to change what happen. Their salesman lied to me and I got stuck with a car that didn't want. I was able to trade it back in, but that cost me a thousands of dollars in taxes and fees and I had to pick a car off of their lot. If I was able to return the car with no hassle, like the salesman said over and over again that I could do, then I would have been able to shop for the best car to meet my needs rather than being limited to only what was available on their lot. 
  
  Regards,
  
  ***** *******  
  

• Initial Complaint

  04/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased my ***** ** * in August 2022 at Mount Holly Car Shop. I have only put 7K miles on this vehicle and now I need breaks and rotors all the way around in April 2023. I only found this out as I need to car checked because I was getting some break system malfunction notifications(sensor issues) and took my car to the nearest Mazda dealer where they did a complete inspection of my vehicle. I then called the Car Shop Mount Holly service department explaining the situation and that It's NO WAY I should need breaks and rotors this soon. The representative then informed me that I'm out of the dealer warranty and its nothing they can do.I My last car was new and I put 23K miles on that car and did not need brakes the 3 years I had it. I would like them to take some ownership in not inspecting the car properly or thoroughly and make all of the repairs or at least something. 

  

  Business response

  04/19/2023

  ****, thank you for contacting us regarding your brake concerns.  We pride ourselves on being fair and transparent and are pleased that we were able to resolve your concerns.  As agreed to, our accounting team will provide a reimbursement check to cover the cost of the rear brake services and will mail it to you in the coming days. 
  
  Please do not hesitate to reach out to CarShop Mt Holly directly with any additional concerns or questions.  We look forward to serving you for all of your automotive purchase, sales, and service needs.

  Customer response

  04/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******
  

• Initial Complaint

  02/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My car was towed to CARSHOP by private towing company in November 22. CARSHOP suggested full repair of issues to address engine light/ leak and other issues. Therefore, I got all of the services recommended (while CARSHOP also tried to erroneously charge an unwarranted towing fee, which they defended and said it wasnt on my hill until I called it out- leading to removal of charge that day). Anyways, after initial repair, my car had issues starting the same day and within a week, my car died. A tow was called for CARSHOP to service and the tow representative noticed that the battery under my car was stripped. CARSHOP, again, defended themselves and did not take responsibility- however, agreed to tighten the band, instead of buying a new band. CARSHOP again defended themselves and said they wouldnt have touched the battery though they were the ones underneath my car hood to service my vehicle last. As of early February, my engine light came on again and was serviced on 2/13. CARSHOP had to redo some of their services since they said it was under warranty and recommended a boatload of other services, like to repair struts and said again that I had a leak and engine issue. CARSHOP said these are new issues- in which I dispute and dont believe. These issues I tried to resolve with their service manager and team on 2/21, but received vague assistance and only partial refund (after I got a diagnostic service from the ***** dealership which disputed, and even differed, then CARSHOPs claim). Please see the attached email conversation. I provided CARSHOP with the ***** dealerships recommendation, but CARSHOP claims that my car has high mileage and is deteriorating- with them not knowing that I have ALWAYS serviced my car timely prior to seeing them. At this time, CARSHOPs offered partial refund and it is not sufficient. I am requesting 100% refund of service and assistance with repair of alternator since they were negligent.

  

  Business response

  03/07/2023

  We are happy to report that all of ****************' concerns have been addressed.  We appreciate her reaching out and always welcome the opportunity to be fair and transparent.  Please let us know if there is anything else we can do.
  
  Thank you,
  CarShop

  Customer response

  03/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and resolution made. 
  
  Regards,

  ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩