ComplaintsforClarion Ford
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Complaint Details
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Initial Complaint
03/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Clarion ford would not accept a extended service contract plan sold by other ford dealers. Any product sold at one ford dealer including an extended service contract should be reciprocal at any other dealers. I was forced to tow the vehicle from clarion to franklin to the original dealership instead of 1.5 miles down the road to another ford authorized dealership. Requesting that ford honor contracts sold. This cost $393.00.Business response
04/10/2024
The customer purchased an after-market warranty from a Ford dealership and the warranty is not affiliated with Ford Motor Company, it is through an after-market warranty company. Our policy for the numerous after-market warranty products is to have the customer pay the repair bill and then provide the paperwork for the customer to submit the claim to their after-market warranty company for reimbursement. Each after-market company has their own unique process for pre-approval and payment, unlike the official Ford Motor Company extended warranty products, which we can submit directly to Ford Motor Company for the customer.
We are sorry to hear that the customer had a vehicle issue. At Clarion Ford, we sell and accept all Ford Motor Company Extended Warranties with no out of pocket cost to the customer, other than the outlined deductible associated with the particular plan purchased. I spoke with the customer and offered to show him the difference between the warranty he purchased and the Ford Extended Warranty, but have not heard back from him.
Customer response
04/10/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. I will be following up in regards to an official Ford backed service plan. The business owner took the time to explain the difference between the 3rd party and the Ford warranty.
Regards,
******** *********Initial Complaint
01/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ordered a new truck from Ford.com , was sent to clarion Ford, went to pick it up and they marked up a ordered vehicle 5 k, they said I could pick it up for 5 k more or they could sell it for more.. I bought it but was the biggest scumbag think I’ve seen buying a new car.. everBusiness response
01/19/2023
The facts asserted are not accurate and out of respect to the customer and privacy laws I will not discuss his deal or financial situation in this format. He did end up trading a vehicle and agreed on a money difference after trade.
I would gladly meet with him to discuss all the numbers in person anytime he would like. We, as a dealer, have been in business for over 30 years and 80% of our business is repeat customers.
Thank-You
David E*******Initial Complaint
05/19/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
May 13,2022 appointment to have a Ford brake controller enabled in my 2015 F150. After waiting 1.5 hours I was told they were unable to program brake controller, must be wrong part number controller. Charged me $81.04 to get my Key back. On May 18, 2022 I took truck to an appointment at another Ford dealer (Fairview Ford) 3 hour drive round trip. After 45 min. wait they informed me controller was enabled and functioned properly. Total charge $59.13. I stopped back at Clarion Ford on way home and asked GM for a refund as another dealer had no problem programing the same controller. He stated he could not do anything for me, I believe at the least he should refund my $81.04 I was charged for providing no service. Thanks, George
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.