ComplaintsforPLS Logistics

• Initial Complaint

  06/21/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This business continues to call us. We have told them several times over the last few years that we do not need their services and to please stop contacting us. They stopped for a few months at one point, but they are back at it again. We just want them to stop trying to contact us permanently.

  Business response

  06/21/2024

  The client has been removed from the database.

• Initial Complaint

  04/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 3/21/24, ********* ********* *** engaged with PLS Logistics Services for the transportation of a shipment (#******, #********) from Harvey, Illinois to Jeffersonville, Indiana. Throughout the transaction, we encountered numerous issues and delays, particularly concerning the payment of detention fees for the said shipment. Despite repeated attempts to communicate and provide all necessary documentation, including check-in and check-out pages, PLS Logistics Services, represented by Timothy G*******, has failed to fulfill their commitment to pay the detention fees promptly. This delay has caused severe financial strain on ********* ********* ***, impacting our ability to meet operational expenses and affecting our reputation with our partners. Furthermore, the lack of responsiveness and accountability from PLS Logistics Services is deeply concerning. Despite assurances and promises to address the issue, we have not received any concrete steps or timeline for resolution. We believe that the conduct of PLS Logistics Services in this matter reflects a pattern of unprofessionalism and disregard for contractual obligations. As a result, we are filing this complaint with the Better Business Bureau to seek redress and ensure that appropriate action is taken to rectify the situation. We request the Better Business Bureau to investigate this matter thoroughly and facilitate a resolution that is fair and equitable. Our primary objectives are to receive prompt payment for the detention fees owed to ********* ********* *** and to prevent similar issues from occurring in the future. Enclosed with this letter are copies of relevant documents, including correspondence with PLS Logistics Services and supporting evidence of the transaction in question. We appreciate your attention to this matter and look forward to a swift and satisfactory resolution. Sincerely, ********** ******** ********* ********* ***

  Business response

  04/02/2024

  Dear BBB,

  Our operational team has agreed $250.00 charge and sent confirmation to the filer this morning, 4/2/24. 

   

  Thanks,

   

  Account Payables Team 

  Customer response

  04/02/2024

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,

  ********** ********

  
  

• Initial Complaint

  03/16/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have received schedule for my delivery for my business supply. I texted, called to the transportation company to solve this problem, but I don't get any right responded except “waiting”. I have asked update the ETA delivery but no answer.

  Business response

  03/28/2024

   

  The transportation company has confirmed the material delivered on 3.25.24.

  There was a weather delay recorded.

  Thank you.

• Initial Complaint

  02/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  PLS Logistics has continued to call me for the last two years trying to get our company to used their logistics service. A telemarketer calls us usually daily with "PLS Logistics" Caller ID, we tell them we don't need logistics services for our small 2 person company. Usually, the next day a different telemarketer person with the same caller id will call asking who is our shipping provider and how PLS Logistics can help us. Again, we tell them to remove us from their call list because we are registered with the "Do Not Call" registry. That doesn't matter to PLS, they will just call the next day with a different telemarketer person reading the same script. If I don't answer, I get the same usual voice mail. Here is a Voice to Text Transcription: "Hi, my name is Nick. I am calling from PLS Logistics. Still going to learn a little bit about your shipping process, see if our companies could be a good fit. My direct line is ************. Again, that is ************. Thank you. Look forward to hearing back from you."

  Business response

  02/09/2024

   

  Thank you for brining this to our attention.    The marketing manager will put this number and contact on the Do Not Call list. 

   

   

  Customer response

  02/11/2024

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *********

• Initial Complaint

  10/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On January 17th, 2023, PLS Logistics was engaged to transport our products. The truck carrying our products was in an accident and our products were damaged. We filed a claim with PLS in January of 2023 and again in May of 2023 and they have not responded to our claim in any way that indicates they are processing it. There has been no meaningful communication from them. They are appearing to ignore the claim. I have repeatedly emailed them and they either ignore my emails or say they have 120 days to respond. The 120 day period has expired and their has been no communication.

• Initial Complaint

  09/29/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I have received multiple sales calls from PLS Logistics, I have explained we do not do shipping therefore we would not use their business. I have also asked on every phone call, spanning over a year, to be removed from their listing. The caller I spoke to on September 25, 2023 told me if I ask to be removed from their call listing they remove me from that callers list and add me to another callers list. I asked to speak to a supervisor and was laughed at and then told he was in a meeting. Then the caller tried to make a deal with me that he would keep my number in his list so I would not get anymore calls. Four days later I received a call from a Davis who was very rude and even after I explained the situation and asked for a supervisor I was laughed at again, then he quickly transferred me to obviously his co-worker who left the call as I was in mid sentence and Davis lied and said that was his supervisor but he had to go to a meeting and would not give out his supervisors name. On September 15, 2023 I received a call and this time they asked for an employee by name and when I asked what project it was about the caller hung up as he was caught in an obvious lie, since he would be calling for a sales call and is not one of our clients. This harassing behavior is highly upsetting. I called the corporate headquarters phone number and no one answered. The phone number that keeps calling me is ************

  Customer response

  10/04/2023

  I did forget to mention in my complaint that Davis or his fake supervisor told me the only way to be removed from their listing would be to place a shipment with them.

  Business response

  10/04/2023

   

  The company has been placed on the Do Not Call list and the employee has been addressed.

   

  Customer response

  10/04/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ***

• Initial Complaint

  06/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This shipping broker contracted to have our load of aluminum bar shipped from CA to Kansas on a dedicated truck. The load was then at least double brokered NOT on a dedicated truck and the trucking company lost over $10,000 worth of material. We were never given the Master Bill of Lading and to this date PLS Logistics Services has not provided the Master Bill of Lading. We suspect the insurance claim will be denied because the claim was not filed with the Master Bill of Lading. As the freight broker it is their duty to have the shipping paperwork correct. We do not even know how many different truck were used for this load as they have not been very helpful in providing a solution. If the load was multiple brokered that was done without our consent or knowledge. We believe due to the circumstances PLS Logistics should refund us the cost of the lost materials which totals $10,810.00.

  Business response

  06/27/2023

   

  Good afternoon,

  We are aware of the situation and are following broker claim law as we try to assist the customer in a resolution with the carrier who actually hauled the freight.      The claim lies with the actual carrier and not the broker.    

  The actual documents were provided today and we will continue to fight for the client. 

  Thank you.

   

   

   

  Customer response

  06/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********

  The situation is not a normal brokered freight claim. **** ********* contracted for a dedicated truck because we were concerned about the risk of loss in shipping. Had the truck been a dedicated truck as contracted the load would not be short. It was the brokers responsibility to insure the load was on a dedicated truck. They did not do that. **** did not receive the services we contracted for. We have not even been informed how many different carriers the load transferred to before the short shipment arrived on our dock.
  
  Regards,
  
  **** ******

  Business response

  07/12/2023

   

  As stated previously we are following claim procedures.     Claim is at 36 days currently.

  Claim has been filed with the carriers insurance providers with all documentation provied.

• Initial Complaint

  05/02/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Daily calls even though we have not shown interest in using their services. We would like them to stop calling us.

  Business response

  05/02/2023

   

  The customer has been placed on a "Do Not Contact" status within our CRM.

   

  Thank you

  Customer response

  05/02/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  03/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of transaction: 7/14/22 Amount of money paid: $1,953.65. What the business committed to provided me: Shipping and additional insurance to cover the value of the shipment. The nature of the dispute: Fraud and misrepresentation of facts leading to monetary loss and damages. Whether the business has tried to resolve the problem: The business refuses to resolve the problem. Payment number: ****************

  Business response

  03/07/2023

  Good Afternoon,

   

  There was a claim on this customer's delivery. 

   

  Was a claim for $ 23,750.00
  
  Claim was tariffed down to $1781.25.

   

  Attached is the letter to the carrier, ABFS. 

   

  Thank You,

   

  PLS

  Customer response

  03/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. The broker - Matt J*** at PLS Logistics, said that the amount that I paid for shipping ($1,953.65) included insurance for the value of the cart up to $27,350. The cart was damaged to the point of being worthless during transit, and I filed a claim, only to find out that the cart was NOT insured for the full value. The broker lied, and as a result, we are at a loss of the cart which cost us over $13,000.
  
   
  Regards,
  
  ******** ******

  Business response

  03/09/2023

  Good morning.  I am general counsel for PLS.  We take our customer care and satisfaction seriously, and it is how we have made a name for ourself in the industry.  I have copied the relevant sections of her contract below.  The customer did not request or pay for Excess Liability Coverage (ELC), as clearly defined in the contract.  Therefore, her cargo was covered under the lesser of the service provider's liability, in this case being $1.25 per pound of cargo.  While I completely understand the customer's frustration, it is the legal amount she was entitled to from the service provider.  As the broker, we can only enforce the terms of the service agreement.  I hope this helps to explain any further issues.

  ARCBEST'S AND SERVICE PROVIDER'S LIABILITY FOR A SHIPMENT MOVING UNDER THIS RATE QUOTATION IS 
  LIMITED TO THE LESSER OF: 
  (A)  $1.25 USD PER POUND FOR NEW ITEMS, 
  (B)  $0.10 USD PER POUND FOR ITEMS THAT ARE NOT NEW, 
  (C)  $10,000 USD PER SHIPMENT, OR 
  (D)  ACTUAL VALUE OF THE COMMODITY 
  UNDER NO CIRCUMSTANCES WILL ARCBEST OR ANY SERVICE PROVIDERS BE LIABLE FOR INDIRECT, INCIDENTAL 
  OR CONSEQUENTIAL DAMAGES, WHETHER OR NOT DISCLOSED OR FORESEEABLE. 
  3) A lower transportation price was provided in consideration of a lower cargo liability. Optional excess liability ("ELC") 
  at an additional expense when requested is available until shipment is picked up. To request ELC, call ******** ****

   prior to shipment pickup. However, a higher declared value will not apply unless additional coverage is 
  explicitly requested by you and specifically indicated in this rate quote and on the bill of lading AND charges for 
  additional coverage have been assessed separately and collected by ArcBest. Declaration of a specific value above 
  the default limits, without a request for additional coverage, will not alter ArcBest's and Service Provider's cargo 
  liability and will not result in an additional charge. ArcBest's and Service Provider's excess liability coverage will 
  not, under any circumstances, exceed the lesser of $25 ($5 for other than new) USD per pound per lost or 
  damaged package or $100,000 ($20,000 for other than new) USD per shipment.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩