ComplaintsforWindow World of Wyoming Valley
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Complaint Details
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Initial Complaint
02/06/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
Signed a contract on 10 Aug 22 for 9 windows and two 6 foot vinyl patio doors and one 12 foot patio door for replacement. I paid $10,000 for a deposit and $9435 to be paid on completion. I have a contract that installation would be 12 to 16 weeks. I spoke to *** in November voicing concerns and was told 9 December 22 that installation would begin. Today 6 February 23 no installation. Please intervene to help me either get my money back or expedite . No one has contacted me since the November phone call and it's going on 17 weeks.Business response
02/16/2023
We believe the customer may have contacting the wrong store. Customer has been contacted and installation has been scheduled.Customer response
02/17/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.