ComplaintsforPlanet Fitness
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/26/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
For the past four years the accounts for ******************************* and ************************* haven't been being used . The other two accounts were canceled fine. I had lung and heart failure and have early stages of cancer and cant go anywhere due to being on oxygen. These accounts are being auto deducted. The front desk manager ******* wouldn't close them without a signature.Business response
01/23/2023
Hello and thank you for your message, we would be happy to assist further. After using the customer's information provided, we were unable to locate a Planet Fitness membership within our franchise based in Austin, TX. This may be because the membership originated at a location outside of our franchise and therefore, we would be unable to view membership details. We were able to contact the Kingston, PA Planet Fitness location and confirm your membership was with their franchise. We have notified their management team of your concerns and recommend to follow-up with your home club location by calling ###-###-#### as they are able to see your membership details and may be able to assist further. Please let us know if you have any questions. Thank you!Customer response
01/26/2023
Complaint: ********
I am rejecting this response because: I don't understand how you guys can't cancel it or tell the Kingston Pennsylvania location to cancel those accounts because theyve been inactive ( never used ) for a long time and I really disliked how ******* (the manager of that location) treated me. I have early stages of cancer , and really leave the house because I have limited resources for oxygen .
Regards,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.