ComplaintsforPinales Appliance Service
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Complaint Details
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Initial Complaint
02/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They came to my home, couldn't figure out the issue. They said I needed a new mounting bracket for my dishwasher, they had to order it and come back. After a month I called and asked what was going on and when will they come back out. They said their waiting on the part. I told them you can go buy this exact part at any hardware store, and I needed it fixed soon. I then waited two more weeks, called back, they said they weren't sure what was going on and they would call back. They never called back, I called them back a week later and they blocked my calls so I could not contact them in regards to my work order or parts. I paid them in full for the service call, parts and repair yet never had them complete the service I paid for.Initial Complaint
03/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
So a few weeks ago my husband **** and I bought a refurbished washer from Pinales Appliance.. they guaranteed it four months for parts and labor repairs... That sounded awesome, however it recently started acting up. The washer kept dumping water and draining it without automatically going into a spin cycle. So I called them a few times (No Answer) and started timing the wash cycle so our water bill wouldn't be astronomical. Then the washer acted normal so I stopped calling. The last two loads I did, the load just sat in water. I've managed to manually get it into a spin cycle. I've started calling again. First their voicemail was full. This morning I called and a son answered. He gave me his dads number, great. The dad answered and said he would call back in an hour and to text him my address.. No answer.. I called on my lunch and when I got home. No answer. . I am furious about being essentially sold a lemon..
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.