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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hired them to move furniture to my new address. Damaged my driveway, damaged my bedroom furniture, damaged my power sofa, showed up 1.5 hrs late without an apology. ***, their "claims" guy, accused me of making it all up and threatened me & accused me of extortion. Refused to make it right.
Business response
08/25/2023
This has been Settled and he wanted to rescind his complaint. He did not understand how his insurance workedBusiness response
09/01/2023
Forward Moving was 1.5 hours late for service for the job. The customer was reimbursed for his time immediately (that day). We are sorry for any inconvenience and and we are disappointed that you were dissatisfied in our service as we try to get the best hardworking young people to do the best they can for every customer but not everything goes perfectly everyday. Its all about how you handle it with the customer. This matter has been settled with *** and there is nothing further to say. Best of luck in your new home.Customer response
09/20/2023
This has been resolved with the merchant
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.