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    ComplaintsforNationwide Credit, Inc.

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    Complaint Details

    Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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    Complaint Status
    Complaint Type
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      I sent a letter in the mail to this company Nationwide Credit Inc at 1000 Abernathy Rd STE 200 Atlanta, GA 30328-5604 on April 24, 2023 and July 02, 2023 because I saw a collection account on my credit report from that they own. I explained that the collection account from them showed an original creditor as ** ***** * ** and that I didn't recognize it so please send me information so I could try to verify it. I never heard back from them and this collection account is still causing damage my credit. I have worked very hard on my credit and am very upset that this error is still being shown and the company responsible for it won't respond to my request.

      Business response

      07/26/2023

      Transworld Systems Inc. (TSI) has searched its databases using the information supplied by the consumer and is unable to identify the specific account that is the subject of the consumer's complaint. In order for TSI to move forward, we need specific identifying information including, but not limited to: the consumer’s full name and social security number; the name of the original creditor; the creditor’s account number or reference number; the billing address of the account; and, any other specific information relating to the consumer so that a full search can be completed.

      Until such information is received, as noted, we cannot proceed with the research regarding this complaint. Please forward the requested information to the attention of the undersigned at: Transworld Systems Inc., P.O. Box 15618, Wilmington, DE 19850 or by telephone at the number listed above.

      Very truly yours,

      Transworld Systems Inc.
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      I am not liable for the debt with Nationwide collections.I do not have a contract with Nationwide collections,they did not provide me with the original contact as I requested.

      Business response

      07/06/2023

      Transworld Systems Inc. (TSI) has searched its databases using the information supplied by you and is unable to identify the specific account that is the subject of your complaint. In order for TSI to move forward, we need specific identifying information including, but not limited to: the consumer’s full name and social security number; the name of the original creditor; the creditor’s account number or reference number; the billing address of the account; and, any other specific information relating to the consumer so that a full search can be completed.

      Until such information is received, as noted, we cannot proceed with the research regarding this complaint. Please forward the requested information to the attention of the undersigned at Transworld Systems Inc., P.O. Box *****, Wilmington, DE ***** or by telephone at the number listed above.
    • Complaint Type:
      Customer Service Issues
      Status:
      Answered
      Nationwide credit called my phone number, without identifying themselves from an unknown listing claiming there was an open case file on me from their firm, and I needed to call them back. I returned the call, and asked to be removed from the call list, and was told thats not how this works. It turned out they were trying to track down someone I know that is not a household member, I explained this, and again asked them to remove me from their call list, and not to contact me again. The person said get a life and hung up.

      Business response

      04/07/2023

      By way of background, this was initially placed with Nationwide Credit, Inc.(NCI). Effective March 20, 2023, this was assigned to ***. As such, *** is responding to this complaint.

      *** was not able to locate your details based on the information provided in the complaint.

      Please reach out to us with more details pertaining to the account, such as the client's name, the account number, the name that appears on the account, the phone number etc.

      We would be happy to address your concerns once we are able to locate the account details.

      Please contact us at

      ***********************.
      *****************************************************************************************

      Pending items.
      Research on legal complaints
      Research and responses on BBB ComplaintsTell us why here...
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      ************************************** ********************** Willingboro, NJ. *****.Copy of three documents.: exhibit #1., exhibit #2., exhibit #3 Nationwide Credit, Inc has erroneous information on my credit report. I have paid my balance of $722.47 In-Full. Attached, please find my statements of where I paid my balances in-full I request that my credit profile reflect this correction Thanking you in advance. **************************************

      Business response

      12/22/2022

      December 22, 2022

      Dear ******* ****: 
      On behalf of Nationwide Credit, Inc. (“NCI”), we would like to acknowledge the communication dated  December 12, 2022, (the “Complaint”) received through the Better Business Bureau (“BBB”) portal regarding your account with NCI’s client (********) with account number ending **** (the “Account”). We assure you that NCI, a third-party debt collector, takes this matter very seriously and has investigated the  matter fully to provide you with a comprehensive response. 
      Assertions in the Complaint: 
      · You state that you have paid the balance of $722.47. 
      · You state that NCI has updated incorrect information on your credit report. 
      · You state you have attached you bank statements showing the account is paid. 
      Your Desired Resolution: 
      · You request that your credit profile reflect this correction. 
      Investigation Results 
      We have investigated the assertions and have confirmed the following: 
      - On August 19, 2019 NCI’s client ******** placed the Account with NCI for collection of a balance of  $722.47. 
      - On August 20, NCI sent a letter to inform you that its client had placed the Account with NCI and to  inform you of your rights pursuant to the Fair Debt Collection Practices Act 
      - On September 12, you authorised payment of $100.00 for November 20 and $311.23 for October 01  and $311.24 dated November 01 towards the balance. 
      - The payment dated October 01 was returned on October 03. 
      - On October 14 NCI informed you of the returned payment. 
      - Between October 14 and November 22 the payments that you authorized were returned and no further  payments were posted on the Account 
      - On December 06, NCI received a payment of $311.23 on the Account - On June 23 2020, you stated that you wanted to resolve the Account for an amount less than the  balance due.  
      - NCI made unsuccessful attempts to reach you at the numbers available on the file. - On September 16, the account was recalled by the client with a remaining balance in an amount of  $311.24.  
      - On December 12 2022, NCI the Complaint and forwarded it to ********. 
      - NCI did not receive any documents confirming payments made on the account. - NCI can confirm that it did not report any information about you or the Account to any of the credit  reporting agencies 
      - For any additional information or communication regarding the account, please contact ********  directly at ###-###-####.  
      - We have thoroughly reviewed all the records pertaining to the Account and respectfully submit that  NCI’s actions were in compliance with applicable law and regulations  
      We are committed to ensuring that NCI’s practices are fair, reasonable and proper. 

      Respectfully submitted, 
      NCI Consumer Affairs

    • Complaint Type:
      Billing Issues
      Status:
      Answered
      The **** ******** *******,***,have referred me to a collection agency. I have no idea when this charge, $78.42, they say is past due, is from. I believe that I should be removed from the debt collection agency, (Nationwide), list. *** has not sent me anything that says I owe them a past due amount. They just sent me to collection. I have not missed one payment since I acquired my *** credit card. I pay when I get my S.S.I. check, on the 1st of every month. They referred me to the collection agency on something that I know nothing about.

      Business response

      12/01/2022

      Please find the attached BBB Complaint Response- *****************************; 

      December 01, 2022

      VIA BBB PORTAL

      RE:       Case #:  ********
      Consumer: *******************************

      Dear *******************************:

      On behalf of Nationwide Credit, Inc. (NCI), we would like to acknowledge the communication dated
      November 28, 2022, (the Complaint) received through the Better Business Bureau (BBB)portal regarding your account with NCIs client (QVC) with account number ending ****, (the Account).We assure you that NCI, a third-party debt collector, takes this matter very seriously and has investigated the matter fully to provide you with a comprehensive response.

      Assertions in the Complaint:
      You state that *** has not sent you anything that says you owes them a past due amount and placed the account in collections.
      You state that you never missed any payment since you acquired *** credit card.

      Your Desired Resolution:
      You are requesting *** to adjust the bill.

      Investigation Results
      We have investigated the assertions and can inform you of the following:
      On July 26, 2022, NCIs client placed the Account with NCI for collection of a balance of $78.42
      On July 28, NCI sent a letter to inform that its client had placed the Account with NCI and to inform you of your rights pursuant to the Fair Debt Collection Practices Act
      NCI made unsuccessful attempts to reach you at the phone numbers available on the Account
      On November 28, NCI received the Complaint and forwarded it to the client.
      The account is sent back to the client on November 30, 2022.
      For any additional information or communication regarding the account, please contact *** directly at ***************
      We have thoroughly reviewed all the records pertaining to the Account and respectfully submit that NCIs actions were in compliance with applicable law and regulations

      We are committed to ensuring that NCIs practices are fair, reasonable and proper

      Respectfully submitted,

      NCI Consumer Affairs

    • Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      They keep calling me about my 41 year old stepson's debt! I do not owe this debt, I did not co-sign for it. I told them to stop calling me. I am not paying this debt and they need to call him, not me! He does not live with us. There is no reason to call me.

      Business response

      11/11/2022

      NCI was not able to locate your account details based on the information provided on the complaint.

      Please reach us with more details pertaining to account such as client name, account number, the name appears on the account etc.

      We would be happy to address your concerns once we are able to locate the account details.

      Please contact us on 

      Nationwide Credit, Inc. 
      500 *********** Ste 514
      ************* **  19034 

      Business response

      12/29/2022

      Thank you for the updated information.

      The phone number ************** has been updated as Do Not Call with NCI.

      Customer response

      12/29/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***************************
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      It might involve a healthcare provider. I call Nationwide Credit at ************ in response to a debt collection, hoping to resolve the issue; it is a legitimate debt. Long story short they tell me the account is no longer in their hands. The notice they sent me was dated 10/15/22 and the option to pay was only open through 10/28/22, and I received the letter 10/31/22 (so aside I'm wondering what the point of the business is if they give you no time to even reply). The number that a supervisor gave me and said this is where you can discuss the debt with the original servicer was ************. Call the number: tell me that is anything legitimate. After making you answer a dial-press question about age 65 or older (which you can't move on unless you answer), it starts an automated recording of a woman asking about medical devices; just like the scam calls "on a recorded line can you hear me okay?" that kind of thing. Why would Nationwide Credit Inc do something like that?

      Business response

      11/14/2022

      November 14, 2022   
      Dear ****** ********: 
      On behalf of Nationwide Credit, Inc. (“NCI”), we would like to acknowledge the communication dated  November 1, 2022, received through the Better Business Bureau (“BBB”) portal regarding your account  with NCI’s client (the “Client”) with account number ending **** NCI, a third-party debt collector, takes  this matter very seriously. NCI has investigated the matter thoroughly to provide you with a  comprehensive response.  
      Assertions in the Complaint:  
      · You state that you received a communication from NCI dated October 15, with an expiration date of  October 28, with option to resolve the Account  
      · You state that you contacted NCI, the Supervisor informed you that the Account was no longer with  NCI and provided you the phone number to reach the Client  
      · You state that you want to confirm this is legitimate and not a scam. 
      Your Desired Resolution:  
      You want NCI to contact you. 
      Investigation Results 
      We have investigated the assertions and have confirmed the following: 
      · On August 2, 2022 the Account was assigned to NCI for collections for a balance of $1,390.88 · On August 8, NCI sent a letter to inform that its client had placed the Account with NCI and to inform  you of your rights pursuant to the Fair Debt Collection Practices Act 
      · On October 15, NCI sent you a letter offering options to resolve the Account for an amount less than  the balance owed. 
      · The Account was recalled by the Client on October 20, 2022  
      · On November 1, you called NCI and were informed that the Account was recalled by the Client. · The NCI Supervisor provided you the phone number to reach the Client ###-###-#### · NCI received the complaint on November 1, and forwarded it to the Client
      · For any further information regarding the Account please contact the Client at ###-###-####  
      We are committed to ensuring that NCI’s practices are fair, reasonable and proper.  Respectfully submitted, 
      NCI Consumer Affairs

    • Complaint Type:
      Billing Issues
      Status:
      Answered
      On or about September 2022 I received an email from Nationwide Credit, Inc., in regards to them attempting to collect a debt owed to ****************. The email contained a settlement offer in the amount of $837.47 to which I accepted. After making my first payment of $34.89 on 09/26/2022, I noticed it still said I owed a balance of over $1,400 dollars which is more than the amount originally settled at. I called the debt collector NCI and spoke with a representative who over the phone told me I still owed them "NCI" over $1,400 dollars despite the settlement amount of $837.47. This is false and misleading and a violation of the FDCPA. The FDCPA strongly prohibits these kinds of practices, its outright deceptive and illegal.

      Business response

      11/02/2022

      November 02, 2022   

      Dear ******* **********: 

      On behalf of Nationwide Credit, Inc. (“NCI”), we would like to acknowledge the communication dated  October 30, 2022, (the “Complaint”) received through the Better Business Bureau (“BBB”) portal regarding your ******** ******* account with account number ending 1002, (the “Account”). We assure  you that NCI, a third-party debt collector, takes this matter very seriously and has investigated the matter  fully to provide you with a comprehensive response. 
      Assertions in the Complaint:  
      · You stated you have received an Email from Nationwide Credit Inc. with settlement offer, which you  accepted. 
      · You state that after the first payment of $34.89 on September 26, 2022 you notice that you still owed  a balance of over $1400 
      · You state that you called NCI and Associate informed the balance to be over $1400 despite the  settlement amount of $837.47. 
      · You state this is violation of FDCPA as it is false and misleading. 
      Your Desired Resolution:  
      · You stated no further contact by NCI and demand refund 
      Investigation Results 
      I have investigated the assertions and can inform you of the following: 
      - On June 03, 2022 NCI’s client ******** ******* placed the Account with NCI for collection of  balance of $1495.49 
      - On June 07, NCI sent you letter to inform that its client had placed the Account with NCI and to inform  you of your rights pursuant to the Fair Debt Collection Practices Act 
      - On June 07, NCI sent you letter to inform that its client had placed the Account with NCI and to inform  you of your rights pursuant to the Fair Debt Collection Practices Act 
      - NCI made unsuccessful attempts to reach you at the phone numbers available on the Account 

      - On September 16, you setup settlement arrangement for $837.47 from September 26, 2022 to  August 26, 2024 through your card on NCI web portal. 
      - On October 28, you contacted NCI and confirmed the balance on the account is $1425.71 and NCI  associate offered you for three-way conference call with ******** ******* for your inquiry on first  delinquency. 
      - The NCI associate provided the full balance on the account. The full balance is considered owed until  all agreed payments are made.  
      - On October 30, NCI received the above complaint and forwarded it to the client  - NCI has credited the payments made on September 26 and October 26 for an amount of $34.89 each  on the credit card on November 2, 2022 
      - NCI has ceased all collection activities and have moved the account back to the client. 
      We are committed to ensuring that NCI’s practices are fair, reasonable and proper. 

      Respectfully submitted, 
      NCI Consumer Affairs

      Business response

      11/10/2022

      November 02, 2022
      VIA BBB PORTAL
      RE: Case #: ********
      Consumer: ***********************************
      Dear ***********************************:
      On behalf of Nationwide Credit, Inc. (“NCI”), we would like to acknowledge the communication dated October 30, 2022, (the “Complaint”) received through the Better Business Bureau (“BBB”) portal regarding your American Express account with account number ending 1002, (the “Account”). We assure you that NCI, a third-party debt collector, takes this matter very seriously and has investigated the matter fully to provide you with a comprehensive response.

      Assertions in the Complaint:
      ? You stated you have received an Email from Nationwide Credit Inc. with settlement offer, which you accepted.
      ? You state that after the first payment of $34.89 on September 26, 2022 you notice that you still owed a balance of over $1400
      ? You state that you called NCI and Associate informed the balance to be over $1400 despite the settlement amount of $837.47.
      ? You state this is violation of FDCPA as it is false and misleading. 

      Your Desired Resolution:
      ? You stated no further contact by NCI and demand refund Investigation Results
      I have investigated the assertions and can inform you of the following:
      - On June 03, 2022 NCI’s client ******** ******* placed the Account with NCI for collection of balance of $1495.49
      - On June 07, NCI sent you letter to inform that its client had placed the Account with NCI and to inform you of your rights pursuant to the Fair Debt Collection Practices Act
      - On June 07, NCI sent you letter to inform that its client had placed the Account with NCI and to inform you of your rights pursuant to the Fair Debt Collection Practices Act
      - NCI made unsuccessful attempts to reach you at the phone numbers available on the Account

      - On September 16, you setup settlement arrangement for $837.47 from September 26, 2022 to August 26, 2024 through your card on NCI web portal.
      - On October 28, you contacted NCI and confirmed the balance on the account is $1425.71 and NCI associate offered you for three-way conference call with ******** ******* for your inquiry on first delinquency.
      - The NCI associate provided the full balance on the account. The full balance is considered owed until all agreed payments are made.
      - On October 30, NCI received the above complaint and forwarded it to the client
      - NCI has credited the payments made on September 26 and October 26 for an amount of $34.89 each on the credit card on November 2, 2022
      - NCI has ceased all collection activities and have moved the account back to the client.
      We are committed to ensuring that NCI’s practices are fair, reasonable and proper.

      Respectfully submitted,
      NCI Consumer Affairs

    • Complaint Type:
      Billing Issues
      Status:
      Answered
      I received a form notice from Nationwide Credit, Inc. regarding unexplained debt owed to "*** **** **** ***" as of June 26, 2022... it is their claim that I owed $599.86. I believe any previous debt to *** has been paid as of the end of April, 2022. I was notified by *** that my account was closed last fall, as I recall, it was closed near the end of November, 2021. Most, if not all, purchases were on "five easy payments" and charges to my credit card continued to be processed by *** monthly until near the end of April, 2022. I have had no notice or invoice from *** since they closed the account. At the time of closure, since I periodically have hearing issues, I engaged in a live chat through ***.com with a person who claimed he/she was a supervisor and I requested that I be allowed access to existing orders so that I would be able to determine when and how much they were charging my credit card. The representative stated that a read-only access would be arranged... it never was. To the best of my recollection, I did not purchase anything with this account from *** for $599.86, and since the account was closed by *** last November, I doubt they would have allowed a purchase in June for any amount.On August 1st, 2022 I filed complaint #******-******* with the Consumer Financial Protection Bureau, an independent agency of the U.S. Government, and they forwarded the complaint to ***. I received the following status update from CFPB: Returned by company "STATUS Company responded the complaint does not belong to them on 8/8/2022."Since I have received no invoice or notice from *** for any outstanding debt, and *** has responded to CFPB that "the complaint does not belong to them", I would ask that Nationwide Credit, Inc. discontinue sending me notices of payment due and payable to them on behalf of ***.

      Business response

      09/02/2022

      September 06, 2022 
      Dear ******** ******: 
      On behalf of Nationwide Credit, Inc. (“NCI”), we would like to acknowledge the communication dated  August 26, 2022, (the “Complaint”) received through the Better Business Bureau (“BBB”) portal regarding  your account with NCI’s client (the “Client”) with account number ending ****, (the “Account”). We assure  you that NCI, a third-party debt collector, takes this matter very seriously and has investigated the matter  fully to provide you with a comprehensive response. 
      Assertions in the Complaint:  
      · You state that you received a notice from NCI regarding unexplained debt owed to *** **** ****  *** as of June 26, 2022. 
      · You state that *** ***. continued to charge you for a purchase until April 2022 though you paid off  the easy payment near end of November 2021. 
      · You state that you filed complaint #******-******* on August 1, 2022 with the Consumer Financial  Protection Bureau, an independent agency of the U.S. Government, and they forwarded the  complaint to ***. 
      · Your Desired Resolution:  
      · You are requesting NCI to cease sending payment due notice as QVC has responded to the CFPB  that the complaint does not belong to them. 
      Investigation Results 
      We have investigated the assertions and can inform you of the following: 
      - On June 26, 2022, NCI’s client placed the Account with NCI for collection of a balance of $599.86 - On June 28, NCI sent a letter to inform that its client had placed the Account with NCI and to inform  you of your rights pursuant to the Fair Debt Collection Practices Act 
      - NCI made unsuccessful attempts to reach you at the phone numbers available on the Account  - On August 26, NCI received the Complaint and forwarded it to the client. 
      - The account was sent back to the client on August 30, 2022.
      - For any additional information or communication regarding the account, please contact *** directly at ###-###-#### 
      - We have thoroughly reviewed all the records pertaining to the Account and respectfully submit that  NCI’s actions were in compliance with applicable law and regulations  
      We are committed to ensuring that NCI’s practices are fair, reasonable and proper Respectfully submitted, 
      NCI Consumer Affairs

    • Complaint Type:
      Billing Issues
      Status:
      Answered
      I have not received a statement from ******** ******* or this collections agency for several months. I was a consistently paying customer. Upon review of my credit report, I saw that a third party was handling my prior account with ******** *******. I have not received a bill from either company and when I called both compnaies to rectify it, reverse the delinquent marks and put the payment in positive standing, ******* ******** directed me to call ******** ******* credit reporting department. I called ******** ******* Credit reporting department, they referred me back to ******* ******** who said there was nothing I could do about it and that they had THE WRONG ADDRESS ON FILE FOR HALF A YEAR. ******** ******* never had a problem reaching my address, but this third party failed to update, provide notice or communicate the change of ownership. I am asking for the delinquencies to be removed and to return to ******** *******.

      Business response

      08/25/2022

      August 25, 2022

      Dear ********** *******:

      On behalf of Nationwide Credit, Inc. (“NCI”), we would like to acknowledge the communication dated August 19, 2022, (the “Complaint”) received through the Better Business Bureau (“BBB”) portal regarding your ******** ******* account with account number ending ****, (the “Account”).We assure you that, NCI takes this matter very seriously and has investigated the matter fully to provide you with a comprehensive response.

      Assertions in the Complaint:
      You state that you did not receive statements from ******** ******* and Collection Agencies.
      You state that NCI failed to update/provide notice or communicate the change of ownership.
      You state that when you called ******** ******* credit reporting team you were advised to contact NCI for assistance.

      Your Desired Resolution:
      You are requesting correction to your credit report.

      Investigation Results
      We have investigated the assertions and can inform you of the following:
      On May 3, 2022, NCI’s client ******** ******* placed the Account with Nationwide Credit Inc. for collection of a balance of $1268.57
      On May 7, 2022, NCI sent a letter to inform you that its client had placed the Account with NCI and to inform you of your rights pursuant to the Fair Debt Collection Practices Act
      On August 16, You contacted NCI and requested for statements. You were provided with the number to reach ******** ******* Credit reporting team for your credit reporting concerns.
      Same day NCI raised a request for statements
      On August 19, You contacted NCI and informed that You filed a complaint for not receiving statements however authorised payment arrangement towards the settlement of $1060.
      Same day NCI received the Complaint and forwarded it to the client.

      NCI can confirm that it did not report any information about you or the Account to any of the credit reporting agencies
      For any queries regarding credit reporting please contact ******** ******* directly at ###-###-####
      We have thoroughly reviewed all the records pertaining to the Account and respectfully submit that NCI’s actions were in compliance with applicable law and regulations

      We are committed to ensuring that NCI’s practices are fair, reasonable and proper

      Respectfully submitted,

      NCI Consumer Affairs

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