ComplaintsforLochel's Bakery

• Initial Complaint

  02/11/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  1/31 I ordered 1 ****** cookie tray from Lochel's bakery, by email - as was instructed per their FB post. I included all requested information of name, address (* ***** ** Whiting, NJ *****) + phone #. They were to shipped on 2/8 by ***. 2/1 I received, by email, an invoice for $69.95 which was paid by credit card. The invoice clearly states that Lochel's is not responsible for delayed or lost shipped items. 2/10 I received email asking for my phone #. I work at a school, not allowed to speak on phone. I said I could text, responded with the phone # of the home the package was to go. The next email (not text) was stating that *** goes by zip code and the one I provided goes to another town. I frantically responded naming other nearby towns, describing the home etc. I thought that she was maybe speaking to the delivery people trying to find the house to drop off. idk. I ******* the address and took a quick screen shot of the area and passed that along. In the meantime, the surprise I was trying to send was ruined. I had to tell my stepmom about it + ask her to ask her neighbors for the package. I confirmed her address. She told me that there is ***** CT, LN and RD that are all one street so I passed that info along to Lochels - thinking maybe she could help out. No luck. I requested tracking info, this morning to see if carrier had proof of delivering. *** ****************** It shows that it was shipped on 2/8, delivered on 2/9 at 2:55pm to Whiting, NJ left at a front door. It doesn't state person or street name and no photo is attached. I filed a claim with ***. I emailed Lochels, stated the above, asked If they had some solution to offer. Response was: I gave her the wrong address + she attached her parcel shipping order, which shows SHE has the wrong address. I pointed that out and she told me she will not answer any more questions. She was done with email until tues. Told me to go to ***. They are bewildered. I also called + was told she can't talk til tues.
  
  

  Customer response

  03/15/2023

  Hello,

  Thank you. I did finally receive a refund.

  ********

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