ComplaintsforMark Arbuckle Nissan, Inc.

• Initial Complaint

  02/02/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased a 2019 Nissan Titan from Mark Arbuckle Nissan in July of 2021. It was financed through PSECU. The dealership did not mark PSECU as the lien holder and collected $86 in fees to send to PSECU. The title was sent to me instead of the bank because they didn’t properly complete the paperwork for the loan. I sent the title back to the bank. The bank is trying to collect another $86 from me because the dealership won’t return calls. I’ve left numerous messages over the last month with Mr **** and whoever it is that works part time handling this. I was told during my phone call with Jen B on 12/23/21 at 12:21 pm this would be handled. I received another letter from the bank requesting the fees to be paid and now I am in violation of my loan contract on this vehicle. I don’t know what else to do being the dealership has the money and refuses to handle this situation let alone return phone calls. I was to be called back on 1/28/22 when the part time person would be there. I didn’t hear back so I called again today 2/2/2022 and they had me leave my fourth message with Mr ****. This is uncalled for. We moved out of state so it’s not possible to walk into that dealership on any given day. I need them to do their job and send the money they took from us as well as correct the title and yet they refuse. I can’t trust the dealership to send us a check as suggested 12/23 since they are incapable of any kind of communication or trying to resolve this.

  Business response

  02/11/2022

  The customer purchased a 2019 Nissan Titan from Mark Arbuckle Nissan on 6/10/21. Due to an error made by the dealership, the title was processed without PSECU being listed as the lienholder. 
  PSECU contacted the dealership and the error was discovered. The dealership made multiple attempts at contacting the customer so that the dealership could retrieve the title and make the needed corrections. The dealership did not receive a response. 
  The dealership was contacted by the customer on 12/23/21. PSECU was trying to deblt $86.00 from customers checking account in order to pay for the correction. After a discussion with 
  ership advised the customer to authorize the $86.00 transaction and sign and 
  return the MV-38L to PSECU. The dealership told the customer that a check for $86.00 would be issued to them immediately to cover the costs of this error. The customer declined. 
  Since the customer declined, the dealership had another discussion with PSECU where it was decided that the title would be returned to the dealership and the dealership would fill out the appropriate paperwork, pay the $86.00 and submit everything to PennDot for correction. After a few weeks, the dealership contacted PSECU to inquire as to why the title had not been received yet. PSECU stated that they needed written permission to release the title, which the dealership sent. 
  The title was received by the dealership on 2/1/22. The dealership is completely prepared to send in the title for correction and cover all of the expenses. However, in order to do this, the customer must sign the MV-38L. PSECU stated that two copies have been malled to the customer and neither has been returned. 
  The dealership is going to mail a copy of the MV-38L to the customer for a signature along with a self-addressed stamped envelope. 
  Thank you, 
  

  
  

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