ComplaintsforLuxury Lash And Brow Studio
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Complaint Details
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Initial Complaint
06/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had been using their services for a few months even using their subscription option. I was automatically charged each month for the service - it was great. I was traveling 30 minutes to the salon until I decided it was too far. I then cancelled my subscription and future appointments via email on March 27. I know the salon received the email because I received the cancellation notice for my future appointment. I did not however receive a cancellation notice on my subscription service but figured it was also cancelled. I was then charged on May 1 & May 31 for the service. On May 31 I followed up via phone and email. I talked to Peter on multiple occasions and was told I would be receiving my refund "soon". After my second request, I started thinking I was never going to get my refund as promised. I asked Peter to type up the details of my refund in the email to which he agreed. I called yet again on 6/23 only after multiple emails went unanswered and was given the standard answer. Peter said he would "check into my refund and contact the processing company" as well as sending the details of my refund in an email. As of 6/26, I still have never received anything in writing from Peter or Salon and also never received the refund.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.