ComplaintsforGershey Appliance Service Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
may 23rd a gershey repair man came to fix my washer. we paid him 120 dollars. he said for the part and labor it would be about 240 dollars. when we make a decesion call. my husband called on may 25th to say yes and was told they would order the part and get right on it. we havent heard a word since. my husband called several times and got no responce .Business response
06/08/2023
6-8-2023 Gershey Appliance Service Inc.
P.O. Box ***
Lake Ariel, Pa *****
To whom it may concern,
This letter is in response to a complaint filed against our company concerning customer *****************. Our company was dispatched through a third party manufacturer, to assist the customer with a repair on their ****** washer, on May 23rd, 2023. We went to the customer's house on 5-23-23, analyzed the unit and determined the unit needing 2 parts. Parts needed: *********, *********. Customer was charged for the trip charge and diagnosis as is our company policy. Parts were put on order. Our company policy as stated to the customer is to order parts and call the customer when parts arrive to schedule for installation and completion of call. When parts arrived customer was called to schedule. Return trip was scheduled for 6-7-23, parts were installed and customer was charged for parts cost only. Customer stated we did not communicate wtih them. Our company policy is to call when parts arrive. We are not in control of part mail transit times, when parts are ordered we must await their arrival. Customer was completed in an average turn around time.
Thank-you for your attention on this matter.
Regards,
*************************************
Gershey Appliance Service Inc.
************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.