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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
GENERAC REFERENCE #******* I had an issue with my ******* HOME GENERATOR, GENTLEMAN from company came out and diagnosed the problem as a a burned out SMART A/C MODULE in the transfer switch. The unit came with a 5 YEAR ******* WARRANTY. TECH said he would check with ******* About the warranty. A couple weeks later I recieved a bill for $387.82, I called and was told that the transfer switch only had a 1 year warranty. About 6 weeks later while going thru other paper work I pulled out the ******* WARRANTY and found both the ********* and TRANSFER SWITCH had a 5 YEAR WARRANTY. I called GENERAC to confirm, ******* tech called ****** and called me back stating ****** thought it was only a 1 year warranty and would resubmit the bill for payment. I WAITED until Jan. 4th 2022 to call EARL WEAVER CONTRACTORS about the bill and my refund THE TECH WHO ANSWERED THE PHONE, HUNG UP ON ME AS SOON AS I STATED MY NAME...
Business response
03/12/2022
We do care about this issue and while we were not aware of the complaint to BBB, we responded to ****************** due to his interaction with us on the phone with a refund check of the full amount on January 4, 2022.
On January 11, 2022 the check cleared, so we do know that he has received the check and deposited it.
The image of the check is included with this message.
Customer response
03/14/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************`
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.