ComplaintsforHancock Burial Association
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Complaint Details
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Initial Complaint
01/03/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My parents ****** and ********* ***** have paid into the Hancock Burial Association since about 1973. My Dad passed away in September 2020. My sister ************************* who was the executor for my Dads estate talked to Shirley Y**********, Secretary and was told what she would need to provide in order to process the claim. She provided all the necessary paperwork but as of this date still has not received the compensation that is owed to our mother. My mother never received a card from the association with my Dads name on it. Our mother is still receiving burial cards to pay and has sent in her check for each one she has received. Our mother has always promptly returned her check for the names on the cards shouldn't she be able to expect the same consideration in return?? Dad passed away 1 year and 3 months ago— how long should she have to wait. Calls to the number go unanswered. Can you help us?Customer response
01/06/2022
Yes my mother ********* ***** is aware of me filing this complaint. She asked me to do this for her as she is 84 years old and does not have a computer. My name was also listed as Executrix my name is *****************************. My sister ************************* has asked me to take care of this for her if possible. Thank you for your help
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.