ComplaintsforW Group Holdings LLC
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Complaint Details
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Initial Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am a veteran that resides out of state in Maryland and own a home in Pittsburgh (Verona). I use W Group Holdings, LLC as the property management company for my home. I was notified by a friend in February that the tenants at my property needed to speak with me because they were dissatisfied with lack of response to work orders submitted. Unfortunately, I learned that the property management company was not responding to the work orders or notifying me. This neglect caused damage to my home and ultimately I had to get a new roof on the home. Since March 2024, we haven't received rent payments from the company despite the tenant paying. We were told that they noticed that they hadn't deducted for work that was done in 2022 and would be updating our account. We have sent dozens of emails with minimum response. Recently, we finally received an email with an updated statement and were told funds would be available in 5 business days. Its been over 10 business days and we are still waiting for payment.Initial Complaint
01/10/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
Applied for a house in Sewickley. Paid the application fee, was ghosted by the property management company, no response, as privation as as never processed, house was never shown at time as promised.Customer response
03/14/2022
Hello ********. I was contacted by W Group Holdings to remedy the situation and the matter was resolved. Thanks for your help.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.