ComplaintsforGlass Doctor of Pittsburgh
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Complaint Details
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Initial Complaint
01/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired Glass Doctor to install 3 new vinyl replacement windows at **** ******* Ave. and paid them $1,350 for the 3 windows that were installed in Dec. 2019, but I only became aware of this issue in Sept., 2021 when I had listed the house for sale and I was trying to sell the house. Both a home inspector and an appraiser pointed out to me that the new windows did not have an exterior wrapping around the outside of them, which is the norm (all the other windows in the house have an exterior wrap). The old pealing wood of the original 1930's windows was still exposed and it looks like I have not maintained the windows - even though they are new. I called Glass Doctor and they said that would cost extra & they would apply the wrap for $150 for the 2nd floor window and $100 for the 2 first floor windows. I said OK and have called them approx. 5 times since Sept. 2021 to see when they will finish this work. They have never shown up to finish the job, although on the phone they keep saying they will get there the next time they are in the city. It's now been nearly 6 months and I would like them to finish this job, I am willing to pay the additional $350 for it, despite the fact that generally when new windows are installed it includes the exterior aluminum wrap. I simply want them to do what they said repeatedly they will do.
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Contact Information
4110 Old William Penn Hwy Ste A
Monroeville, PA 15146-1620
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.