Customer ReviewsforHarper's Haven Shop

Great products but shipping took wayyy longer than it said!

Customers product was lost on their second order by shipping service and we replaced the product per the ****************. Unfortunately this will make shipping much longer when an intial parcel is lost and items have to be remade. Customers first order arrived 4 days after purchasing .

*** ordered from this shop 3 times in a row because I was OBSESSED. I received one of my orders already and ******* is hands down the best. Shes super outgoing and a great business owner. I highly suggest getting you some ****** haven tie dye!!

Were so glad you have loved your items and we appreciate you supporting us!!!

I placed on order of 5 shirts on February 7th 2023, 2 of which were live sale shirts that are said to be shipped next day. I was on her live while the order was placed, being my first order ever made and wasn't exactly sure what I was doing. I chose the shirt style (I cannot recall the exact name of the shirt design) and was under the impression that the screen print I chose was "you are enough". She asked me directly during the live if I wanted the " you are enough" for both shirts or did I want something different for the second shift. I chose the same for both so my daughter and I would have matching shirts. She verbally replied back to me, you are enough for both, got ya! I just received the 5 shirts I ordered today, with the live sale shirts in one package, and the preorders in another. The live sale shirts came plain so I sent her an email stating how I was stoked for the shirts, but the 2 didn't have the screen print" you are enough" on them. She replied back stating I didn't select a screen print so they come blank. I started how she asked me during the live and I replied back and she even repeated it back to me during the live. She then said my reply must have been missed or filtered. Then told me you are enough was the name of the shirt I chose, not the screen print. So I apologized, said it was my first time placing an order and asked if she had a screen print that said " you are enough"? She dodged my question assuring me it was the name of the shirt. So I went to her webpage and say the screen print that said you are enough and attached the pic in the email and stated it was silly to have a shirt name and a screen print the same! She proceeded to tell me how rude I was! And how I was just mad that she proved me wrong and I didn't like her answer! That she just released the you are enough screen print march 1st after my order was already placed! I used to be able to see thumbnail pics of what I ordered in my email and for some reason they no longer show!

Customer order 2 live sale tees, all live sale items have various names we select for the live sale. This customer ordered the you are enough shirt at the time of ordering this was the only item on our site that said you are enough. All live sale shirts are blank and a design must be chosen if a design is not chosen it comes blank. We provided the customer with a copy of her receipt showing the shirt color was you are enough and this was from a live sale. The email correspondence the customer is referring to are much different than stated . Unfortunately after explaining time and time again the customer was argumentative and we had to cease answering because we could not help . Customer admitted they had never ordered from a live and it was their fault but continued to argue we were wrong. Live sales are an interactive event online which you can choose your shirt and design and be made in front of you. When checking out you select your print but if you do not select a print it comes blank. This is stated on our website as well. Its an unfortunate situation but we did provide the item as ordered!