ComplaintsforWeaver's Mobile RV Service

• Initial Complaint

  07/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired Weaver's RV to fix my slide-out in my ***** ***** camper. I was informed that all it needed was two new gears because the existing gears had broken teeth. They mentioned that a few years down the road the slide-out would need more work to repair previous water damage. I asked if the repair of the gears would make the camper fully functional for my camping trip shortly following the completion of their work. They assured me that it would, although I was never presented with a written work order. Unfortunately, that was not the case, and the slide-out did not function properly, causing water infiltration during rain showers. We were unable to fully extend the slide-out and also were not able to fully retract the slide-out during our transport of the camper after our trip. Weaver's billed me for their work despite not achieving the assured results. I do not mind paying for the parts, but the problem was not fixed and resulted in further water damage to our camper.

  Business response

  07/29/2022

  Attached is a copy of our note transcript on this customer documenting our interactions from our management software we use to keep track of all our customers and our interactions with them. I am also attaching pictures for reference to show what we did. One of the teeth on their slide out gear was broken off. This usually happens when one of several things occur. If a slideout has water damage (which this customer does) it can put excessive force on the rails causing this to happen. If the rails are rusted and worn this can also cause this to happen. Or it could just be a fatigued gear that a tooth just broke off of. We cannot determine this until we have a good gear on there so we can run it in and out to see if there are any other problems. The customer was explained all this and authorized us to replace the gears.  After replacing the gears it was determined that the rail teeth were not making proper contact with the gear set. This is from rust and excessive wear. The needed repairs to remedy this needs to have the slide out of the rv removed to repair which as a mobile service we are unable to do as we lack the equipment to support and remove the slideout from the rv. Again the customer was made aware of this before we replaced the gear set. 
  
   Attached picture descriptions below are of the slide out mechanism on this customers rv slideout
  
  There is one titled gear we replaced which shows the location of the gear we replaced on the front and back rails of their rv slideout system. The next picture titled rail teeth rusted and worn shows the location of the  teeth on the rail that are not engaging 100% as they should. This rail is welded on the main tube and the rv slideout must be removed from the rv to have this replaced. We are only a mobile service and do not have equipment to handle the weight of removing the slide to perform this repair. 
  
  If you would like, take the time to read our ****** reviews. We pride ourselves on being upfront and honest in all our interactions. 
  
  https://www.******.com/maps/place/********+Mobile+Rv+Service/@**********,-*************/************************************************************************************
  

  
  

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