ComplaintsforTime After Time
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Complaint Details
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Initial Complaint
06/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 5/12/23 I dropped off two watches(***************) to have the batteries replaced at Time After Times *************** Mall location. The clerk told me that my ****** watch did not work with the new battery and he only charged me fort he ****** battery. My repair# was *** but he failed to log my purchase under my name, phone number and email as they usually do. I found this very odd and more concerning because the watch has only been worn a couple dozens times since I purchased it and it did not make sense to me because it's a quality time piece. My instinct was that the clerk damaged it trying to change the battery. I immediately sent my watch to ****** for repair and they indeed told me the watch had been damaged internally siting the movement was tampered with, case dented, movement damaged, case back scratched, and he crystal scratched. These are ALL internal damages and the ONLY company to ever change my battery is Time After Time in September 2021 and again May 12, 2023 therefore my watch has been damaged by their clerks negligence and they're liable for the cost to repair it which was $206.70.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.