2 Customer Reviews
Review from Van M
1 star08/30/2024
This is the worst shipping company *** ever dealt with. They waited a week to pick up my package I ordered. They misrouted my package to ****** where it has been all week. The trucking company that has my package in ****** has not shipped my package all week and maersk has no explanation as to why its been there all week without being shipped. The trucking company in ************* they will ship it back to ** before having it shipped to me which does not make sense since it shipped from LA originally. Ive spoken to over 40 representatives at Maersk and they keep giving me incorrect information about my package and no one can tell me where my package currently is nor can they give me an exact delivery date. Ive spoken to over 40 representatives at Maersk and have been thrown around between all their hub locations and transportation trucking companies and as of right now all they can say it was a mistake on their part but refuse to exposure my package due to their own error. Company shouldnt be allowed to ship packages when none of them knows whats going on with customers packages. Worst experience of my life with shipping and right now Im still waiting with un answered questions and no package!Review from Casey R
1 star11/13/2023
This company picked up a return from my porch and provided their own return label for that from an amazon order. Upon taking that box they also took another box from my property that said “UPS please take” and clearly had a ups label on it. When I called them they told me their driver did take it and they found my other package at their dock and would forward it to ups for me. A woman there said she took it to the ups store in Robinson after work. Per the ups store nobody has ever taken them my package they even checked security cameras and the tracking still is not moving on the package. Ups claims will not help me because they state they never got the package. Pilot really needs to make this right this is theft I want to know where my other package is (valued at around $100) that they took or I want my money for what they took from me before further action is pursued.
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