ComplaintsforPep Boys
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to PEPBOYS for a tire balance. They told me they couldn't do it because a part was missing off my car. I said "ok", then they offer to give me a quote. I said "ok". the next thing they wanted money from me after they gave me the quote. I couldn't get my car unless I pay the moneyInitial Complaint
08/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my sister-in-laws 2008 Buick lacrosse in to have the air conditioner looked at. They said it just needed Freon and put it in. Charged $40. Then said it had a leak and it would cost $1800 to fix. I said forget it. So they took the Freon out of the car because they knew they had already fixed it. And said they had to take it out because it causes cancer. Thats a bunch of baloney and they know it. They took the Freon out of the car that I paid for. My sister-in-law ***************************** brought the car and they took advantage of her because she is a woman.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1,526 total complaints in the last 3 years.
581 complaints closed in the last 12 months.