ComplaintsforAA Auto Protection

• Initial Complaint

  09/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased an auto warranty from this company for 60mo/60,000mi. No, I'm trying to use it and it has been changed to 48mo/48,000mi.Now the company has no contact information that is Valid. The only phone number goes directly to voicemail and there are no return calls.

• Initial Complaint

  02/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a warranty plan from them and I cannot get a hold of them .They don't respond to any voice mails and leave no contact information. The cost of the plan was $3405 for a 2012 *** ***.The number I have is ******************** for *******************************.Web site is Www.AAAutoProtection.com I appreciate any info you can give me. Thanks ***

• Initial Complaint

  02/12/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  AAP contacted me countless times. They used various numbers to avoid my blocking of their incessant harassment. Nevertheless, I had two older cars that I thought eventually would need extended warranty, so I began a dialogue. The rep outlined the costs and supposed benefits of their coverage, asked a lot of identity-sensitive info, promised they come through on their claims, and said I had only the moment to decide because the deal was only available right away to curb people from going out, damaging their cars, then calling back for coverage. They said I had thirty days to consider after signing up, and that a full refund was due if I decided to cancel. I took these guys at their word in good faith. I even tried to cover my other car, but it was too high in mileage. I nevertheless accepted coverage for just the one car, and I was told Id be emailed my policy right away. My credit card was immediately charged. No policy was ever emailed. The very next day I received notices from several identity theft protection agencies that my social security, my phone number and drivers license had all been compromised. I immediately called "AAP" back at ************ to cancel my policy. I felt I could not trust them based on the circumstances, and that their costs, when I actually had a chance to compare them with others, were not worth the value of my old car. The little man that answered the call argued and argued with me for over ten minutes. Finally, he said Id get an email from them the next day. In said email, I was to follow a link and then call them back to confirm the cancellation. I thought this was another huge red flag. The following day, no email arrived. I called AAP back, only to a dead answered call. I had to call back several more times to finally reach someone, only to the same little man that lied the last time. I was outraged at this point, and demanded to speak to a supervisor. He hung up. I reported the charge to my credit ca

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩