ComplaintsforSunoco Aplus
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Complaint Details
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Initial Complaint
01/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On January 1,2022 , I went to this establishment to get gas. I used my debit card at the pump and spent about $ 10.13 . When I checked my bank statement 2 days later it said that I had spent $74.00. I contacted my bank about this false information they told me I had to take it up with the establishment who took my money. I called the gas station the female clerk stated that it happens all the time , it will sort itself out and that they money that was not supposed to be taken out of my account will go back to my account given within 3 to 5 business days. It has not . My account still says I spent 74.00 at this gas station and that is not accurate! I feel robbed and I’m pretty sure this I not good customer service especially that fact that’s the female clerk stating “it happens all the time”. That is not normal . I feel like this gas station is ripping people off.Business response
01/20/2022
My name is ********************* and I have the Manager at Sunoco Aplus located *************** Philadelphia PA *******. I reached out to ***************** to resolve her issue when she visited 1/1/2022.She used her debit card outside and allowed one of the kids who loiter the parking lot to pump her gas. The kid probably never put the pump back and most likely gave other people free gas while charging her card. We have signs outside to warn people not to let anyone pump gas for them. This is a common scam however to the letter of the law I am unable to press charges because the scammers are not committing fraud against me and I cannot press charges on someone else's behalf. ***************** was very kind and respectful and I have agreed to refund her the money she was scammed in a sign of good faith. My family have been doing business in this community for over 20 years and we are committed to exceptional customer service.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
52nd & Spruce Streets
Philadelphia, PA 19139
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.