ComplaintsforDi Bruno Brothers
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Complaint Details
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Initial Complaint
01/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid the business approximately $103.00 on 12/12/21 with a promise of Christmas delivery. I didn't receive the food, nor direct contact, nor an offer of a refund by 1/1/22. They left me with an empty Christmas dinner table.Business response
03/03/2022
**** ******* was issued a refund to her ****** account. Attached is a copy of the refund receipt. Any additional questions, clarifications, or documentation needed please let me know.
Thank you,
Maria C*****
e-Commerce Customer Experience Manager
Initial Complaint
12/18/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Placed order 12/5. Orders will arrive in 1-3 days. Order has still not even been shipped. I have sent emails to their customer service and called customer service. No response at all. 99.00 has been drawn on my bank account 12/16. ***** tracking number provided states not received from di Bruno brosBusiness response
02/03/2022
We received the complaint# ******** for ***********************. Her order was shipped late, but it was delivered. Below are the tracking details and communication emailed to her from our Customer Service Team. Any additional questions please let me know.
***** Tracking; ************
Tracking Summary
Deliveredon 2021-12-24T11:37:00-08:00
Signed by: Signature Not RequiredDate
Time
Location
Activity
12/24/2021
2:37 PM
***********, **
Delivered
Package delivered to recipient address - release authorized11:10 AM
***********, **
At local ***** facility
11:10 AM
***********, **
On ***** vehicle for delivery
12/23/2021
9:50 PM
***********, **
At destination sort facility
3:28 PM
******, **
Departed ***** hub
1:53 AM
******, **
Arrived at ***** hub
12/22/2021
4:00 PM
************, **
Left ***** origin facility
1:14 PM
************, **
Picked up
12/06/2021
4:11 PM
Shipment information sent to *****
***********************Jan 20 16:38(assign)
I apologize in our delay for getting back to you. I am currently going through emails that were filtered incorrectly.
I am sincerely sorry about the shipping delay. In an effort to redeem ourselves, I have issued you some online credit to give us another chance. This will be available immediately in your Di Bruno Brothers account.
The delays you experienced, and we experienced, this holiday season were unprecedented... We stumbled.... but we will not again. Please allow us to redeem ourselves.
Thank youVirtual Cheesemonger & Customer Service
DI BRUNO BROS.
913 Wallace Street
Philadelphia, PA 19123
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.