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Complaint Details
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Initial Complaint
12/27/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I had ordered books for my husband who Is currently incarcerated. I had noticed they used my billing zip code as the address for the mail and within 5 minutes I was on the phone trying to correct thrm. I also reached out via email and IG chat right away. I have called the store 4 times, sent 3 emails and 5 DM and no response. My money had not been refunded, nor my order corrected. NOBODY HAS CONTACTED ME.Business response
01/05/2023
Hello
We apologize for any inconvience,We see that there is some confusion with the tracking number and where the package was sent.SO the package was intially returned. so we will make refund. pls let us know where to send refund.
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.