Customer ReviewsforLobos Management Company

They falsely advertised on Zillow and other websites that they allow pets at their locations, but wait to tell you that certain units (conveniently the ones you looked at) didnt until youve paid the deposit.

Dear BBB, Thank you for allowing us to respond to this review and apologize to ********************. While each of our properties may have different policies, our advertisements are placed with accurate information. As good as an advertisement can be, we recognize that not every question can be answered in print. From ************************ comment, it seems that we should have done better, and for that we sorry. Please have ******************** contact us directly and we will make sure that he receives a refund of any amounts paid for his deposit.Thank you again for this opportunity to respond.

I don't recommend renting from Lobos Management. They have no idea how to treat their tenants. I was told they wouldn't be renewing my lease because my grandson had a puppy on their premises last July, keep in mind I was giving a warning and the puppy never returned but I still had to go. Oh in case you're interested you must pay for anything that needs replaced in their place, ie: kitchen light bulbs.

Dear BBB, Thank you for allowing us the opportunity to respond to this complaint. While we cannot comment on the individual issues with this resident, we do our best to ensure that all of our tenants live in a environment free of disturbances. Yes, we do expect our residents to change light bulbs, unless a reasonable accommodation or assistance is requested. Thank you again.

I have been a tenant at the Pine View apartment's for almost 7 years. Upon moving into my 2-bedroom apartment, it was obvious that the carpet, cabinets, countertops, closet doors, as well as the entire bathroom was extremely dated. I was able to see past these issues because I was eager to move, had an animal (cat), and the price seemed fair. ($781 per month, ******* pickup included)The property manager at the time possessed intellect, kindness, and was highly professional. The apartment and management at the time checked most of my boxes. After living at Pine View for approximately 4 years, natural wear and tear began to occur within my unit. Many things also began to break. The tub/shower began to spew water and would not turn off. Maintenance came that day but unfortunately the worker spoke very little English. Therefore, I was not explained the problem or solution. The shower/tub broke approximately 6 more times. A new maintenance man arrived almost every time and blamed the prior worker for not completing the job correctly. This same issue occurred with my toilet. But this time the complex was under new management. Any call that was answered by this individual was met with ignorance (the unintelligent type) and excuses. The toilet overflowed for the eighth time within a 2-month period, and the "Building manager" refused to send someone to repair the clog. My 14-year-old son and myself did not have a working toilet until the following afternoon. I called Lobos to express my displeasure with the situation, and BM rudely raised her voice and hung up the phone. Highly unprofessional. Other issues include a broken window, drawers falling out, broken cabinets, rats in the walls, and the list goes on and on. This place is disguising and uninhabitable. I am a college graduate and a professional. Never once have I been late on rent. I am now looking for a new place to live. They are losing an excellent tenant. 8 tenants have left in the past 3 months. A shame.

Dear BBB, Thank you for alerting to me to this situation. Though I do not know ****, I agree that she must be an excellent tenant (I know she won a Halloween decorating contest) and I do not want to lose her. I apologize for any misunderstood interaction with the staff, and will have a new manager reach out to her to take care of any of her issues. Thank you again, ***

Every single time Ive had a minor issue with my apartment the staff responded quickly and got it taken care of. Even the times I expressed it wasnt pressing and no need to rush. Just today I put in a request around 10 am because my thermostat was giving me trouble, *** came in around 1 and got it taken care of super quickly. Ive been renting from this company for 2 1/2 years and havent had a bad experience yet.

Thank you very much for your kind words. *** is a valued member of our staff and we love having you as our resident!

VERY MISLEADING & Money Hungry!! If you decide to rent from them - try to ask for your lease BEFORE you sign the "application fee" and pay money. If the don't let you, that alone should be a red flag for you.. I paid over $500 to hold my potential apartment..after , I received all of the lease agreements and I did not agree with how they listed the charges for bills.. I asked for a refund and they told me that it was all non refundable. Even if , like me, decided you no longer wanted the place. Lesson learned. Also in the lease, they aren't responsible for ANYTHING in the apartment if something happens that is out of your control. In addition, any temporary improvements you make to the place, it's now THEIR property. You are not allowed to do any maintenance on your own vehicle while parked there. There are simple things you aren't allowed to do without written consent from the landlord. The lease also stated that you do your own repairs and they can determine what a small repair is and isn't( they charge you if they don't deem it a small repair) This company is very money hungry. The photos also did not match the apartment I seen ( it was a very dated place) Find somewhere else to live.

Hello, I am sorry to hear about your experience. Please contact our office at ************ and we can try to resolve the situation.Thank you!