ComplaintsforCult of Saint Jhn
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Complaint Details
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Initial Complaint
02/09/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Placed order #******* for 1x pair of shorts and 1x hooded sweatshirt. I received the order last Thurs (2/02), but noticed that I was sent a M hoodie but I had ordered an XL. I have sent 3 emails since (including images of incorrect hoodie w/ tag) and also filled out their Contact Form on their website to initiate an exchange for the correct size (XL) but have not received any response. Their website states they will honor exchanges/returns when the incorrect item is sent, and to reach out to them prior to return to confirm, but I have not received any instruction on how to proceed or any response of any kind.Initial Complaint
03/20/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Purchased a hoodie for $177.27 on 11/13/2021. They shipped the item through **** *** tracking number: ******************.Received an email while I was home claiming the item was delivered but nothing was left my door. Waited a couple days and contacted the email provided in my receipt. They have not responded after multiple attempts. Payment was processed through the "Shop" app. I filed a claim with my credit card and received my money back but Shop still requested the money to be paid. After a few months they threatened to send it to collections. I paid it off to avoid any conflict with ** ****** but I still haven't received a response nor the item I purchased! I really wanted the hoodie (it was a gift for my girlfriend) but at this point I just want my money back.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.