ComplaintsforBenco Dental Supply Company
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Complaint Details
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Initial Complaint
07/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchsed a Cone Beam digital x-ray machine through ************** about 4 years ago costing around $100,000 and it is under warranty for parts only. The installation and repairs are done through Benco Dental. ****** failed to provide the correct pats in a timely manner. The result was four visits for repair by Benco and an inflated bill of $3,956.19 for labor only. I have paid $740.35 and am willing to pay half of the labor charges which is a bit less than $2,000. I had a contact with the company and reached out to them at the conclusion of the repair which took months and cost me business. I am considering sending the balance of 1,237.75 which represents half of the labor charges minus my payment, with the indication in a registered letter that it is a final payment. There has been no response from Benco so far. I would appreciate some help in regard to this issue. Thank you for your consideration.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.