ComplaintsforPediatric Dental Care
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Complaint Details
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Initial Complaint
06/07/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My 7 year old daughter has seen dr Kremser at pediatric dental care since she was 3 year old. Within the past year or so, they hired my step daughters mother. She is an appointment coordinator. About 6 months ago, my daughter and myself were treated very poorly and very unprofessional by this employee. I then reported the incident to Heather. The manager at pediatric dental care. The problem was not resolved. It was actually condoned. So I completely pulled my daughter from this practice. Unfortunately my daughters new practice doesn’t offer the certain medication my daughter needs for her next procedure. So there for we got a referral to pediatric dental care, since it’s the ONLY local pediatric dental practice that offers the medication. For a good month I tried to schedule my daughters appointment and constantly got the voicemail. So last Tuesday, I left a voicemail explaining that I had a referral and why I had the referral and wanted to speak with somebody before scheduling the appointment regarding my daughters safety with my step daughters mother that is employed there. Even mentioned I had a recent police report on that employee, that could go into my daughters file to back me up. Since I wasn’t taken serious about 6 months ago. A couple days after the voicemail we get a call from the state police regarding my voicemail. The employee tried have me arrested for “harassment”. Today I call and ask to speak to a higher up. I got told that there will be a meeting with the manager Heather & dr K******. Their resolution is it’s best for my daughter to go else where and get her care because of the domestic situation. So because their employee can’t act professional when my daughter is there getting care. My daughter is now forced to go else where for her dental care.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.