ComplaintsforMatt Blatt Kia of Abington

• Initial Complaint

  05/17/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My Kia ******** was vandalised on February 15th as a part of a viral video teaching people how to steal Kias. As a result of this, my car is undriveable. My car is still at the service shop because of part shortages due to an influx of vandalisms in Kias. My insurance company stopped paying for my rental car after a month and I am now paying out of pocket because of this. I am out $3k+ from rentals and continue paying for my lease that I am not able to use. Matt Blatt Kia of Abington have done nothing to help me in regards to helping me with a loaner vehicle or paying for my rental cars. I have done nothing wrong in this situation and am now paying the price for something that is a Kia issue. I need help in getting refunded for my rentals and lease monthly payments.

  Business response

  05/31/2023

  Thank you for bringing your concerns to our attention. We apologize for the inconvenience and frustration you have experienced due to the unfortunate incident with your Kia ******** and the resulting parts shortage.
  
  We would like to provide some clarification regarding the situation. Our records indicate that your complaint was initiated before our service manager, ****, and our team became involved in assisting you. We understand the difficulties you have faced with the lack of available parts and the impact on your ability to drive your vehicle.
  
  We want to assure you that we have been diligently working with the distributors to obtain the necessary parts for your ********. However, due to the increased number of vandalisms and subsequent parts shortages, there has been a delay in the availability of the required components. We empathize with your situation and understand the financial burden you have incurred with rental expenses and lease payments.
  
  In an effort to assist you during this challenging time, **** did provide you with a loaner vehicle. We hope that this temporary arrangement has helped alleviate some of the inconvenience caused by the unavailability.
  
  We appreciate your patience and understanding throughout this process. Our goal is to ensure your satisfaction and provide the assistance you need. We value your loyalty as a customer and will make every effort to support you during this time.
  
  Thank you for your understanding, and please do not hesitate to contact **** with any other concerns.
  
  

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