ComplaintsforAmerican Chimney Sweep & Repair, Inc.
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Complaint Details
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Initial Complaint
12/18/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
They came in October it's now December we have never recieved a quote on work to be done they did bring folder with pictures were still waiting on price of repair. I had to call many time there misleading ad says repairs not inspections. My bill of 206.70 is for an inspection. My mom is 93 and called for repair of fireplac. She does not have email. She has never recievied anything by mail from the company she was told she would recieve estimate. Well it's now Dec 18th we were told estamate in mail on 9th still have not recieved anything I'm tired of calling we would like our money back none of this is worth the hassle if not resolved I will go to local district Court and file complaintBusiness response
12/27/2021
************* has said they did not get what they requested which is confusion on their part only, if anyone calls into American chimney today, yesterday or any year for past decades they are told the same thing per script...WE will come to your home and inspect the chimney and send out a report in 7-12 days. No confusion on our part at all. We contacted ************* for email and they said they do not have one or any alternate Email to send to, we then sent the report in the mail. Now by this time a few weeks go by and we get a call from ************* that they have not gotten their report and they want their money back, although we would like to have confidence in the postal service we can NOT be responsible for the postal service following through. We then had the report driven to their home and dropped off. The report said please call to discuss the issues because there were many, ************* called and was flat out rude and obnoxious but I sent out an estimate in the mail for the repairs which we couldn't really know if that's what she wanted because she was so rude and obnoxious she just was not able to hold a conversation. So we will send her money back and we wouldn't want to complete any further work for the home because we don't like to be yelled at and treated rudely as we were from *************.Thank you,Bryn M******Office ManagerCustomer response
03/02/2022
Hi just wanted you to know american chimney paid us by check for services.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.