ComplaintsforF/J Hess & Sons Plumbing Htg & A/C Inc
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Complaint Details
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Initial Complaint
04/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Heat pump broke down, call for service on 02/12//2022 (first call). Because of scheduling issues technician showed up o 02/22/2022. diagnostic: costly repair on a literally bran new unit. Believe system was defective from initial installation. Since then, bouncing between the manufacturer "*******", the mentioned contractor FJ HESS & SON and supplier which they refused to provide a name. Last communication with FJ HESS & SON thru E-mail date on 02/11/2022. I was told that they have reached out to the supplier, and they did not have an answer yet. The representative from the company was going to contact the supplier again. Up to today nobody has provided me with a solution to that issue.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.