ComplaintsforSisson Pre-Owned

• Initial Complaint

  01/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The dealership is not following Massachusetts laws on the car buying process. They have made multiple mistakes with an address error on legal paperwork to register the car. They even delivered the car to the wrong address. They have had my money and signatures for paperwork for almost a month now. The dealership put it on me to title and register the car in Massachusetts when it is their responsibility, and I paid money for them to handle the paperwork in the bill of sale with texts backing up their responsibility they are neglecting. When I went through with completing the RTA form, and getting a proper bill of sale with the correct address (it was like pulling teeth), I could not register the car without an official copy of the title. They claim I can use the Pennsylvania dealership temporary license plates, which is a cardboard piece of paper, and tape it to the inside of the back window of the car. I verified with the RMV and my local police department that this is not legal and I need valid plates at least on the back of the car. These cardboard paper temporary plates will fall apart in the rain/snow. I tried to find plate covers to put the temporary plates in, but it is too big to fit. I’m about to pay an insurance increased premium and pay a car bill for a car I cannot legally drive. When I purchased this vehicle, I was told the title would take a week to process and sent to me. It has been a total of 3 weeks, and now I’m being told that it will take up to 60 days to receive a new title. Massachusetts states I need the original title signed by dealer and customer (me). A new title with my name on it is a legal gray area. Regardless, they are not helpful with the license plate ordeal and it has escalated to this point. Despite them having an official copy of the title just sitting in a file cabinet that they sent me a photo of, which is not sufficient enough for Massachusetts for an official copy of the title.

  Business response

  01/17/2024

  We are sorry that this customer has misinformed himself from the beginning. We talked together with is Massachusetts RMV and they agreed we were following the proper process. He has been torture from the first phone call because he is unable to listen and follow directions. We hope that through this process he can learn to listen and trust people that are doing their job and he can find patience to help himself in the future. We suggest yoga, mediation, and sensory deprivation as a good place to start. Everything will be processed for him shortly and hopefully we can both move on from this sorrowful experience. 

  Customer response

  01/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Hello,

  
  I am still being told multiple dates where I am to receive the official copy of the title to register the car in Massachusetts. This is all I need as I got sent paperwork with the corrected Bill of Sale when the car was delivered. On January 8, 2024 at 11:21AM EST I was told by a manager by the name of Chris via a phone call “the title should arrive to you within the next few days, but it will 100% arrive to you by the next 2 weeks”. 2 weeks have passed, and I still have not received the title so I can register the car. This is the third estimation from the original estimation attached of screenshots of text messages between my dealer with Matt.
  

  According to the PENNDOT website, dealers have 20 days to submit paperwork for the title. That deadline has passed by weeks when I wire transferred the money for date of purchase on December 15, 2023. I called the PENN DMV line for titles on Friday January 19, 2024 at 9:12AM EST for a second time, they told me there isn’t any paperwork associated with the car’s VIN. I want to know what’s actually going on with this title because according to PA DOT website the deadline has passed. I simply need the title to register the car as we have satisfied other areas on the checklist for registering a car in Massachusetts. I have attached website links I got my information from for the dealer or dealer’s team to look at. 

  PENN DOT:

  ***********************************************************************************
  

  MASS RMV:

  ****************************************************************************
  
  Regards,
  ******* *****

  Customer response

  02/08/2024

  I finally received the title a week ago, this is all set.

• Initial Complaint

  07/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband financed a car from Sisson on December 17th 2022. The car has been in the shop ever since. With shop trips starting in January and ending on July 27. I finally got my car back claiming it was fixed the car is still not fixed and Sisson is Refusing to give me my money back.they agreed to pay to have the engine fixed, I got the car back and it is still not driving correctly. I was told they will not give me my money back and I should pay to have the computer taken out and replaced. I have made 7 car payments on a car I have driven MAYBE 15 times. I paid 24,000 for a car I cannot drive AND they made me pay 3,000 for a warranty and the warranty company dropped me BECAUSE THE CAR IS MODIFIED !!!!

  Business response

  07/29/2023

  We have been working with **** ******* to repair her vehicle, We had it to different shops including 2 Ford dealerships to diagnose the problem.  They did purchase an extended warranty, and the warranty company did cover the repair of the turbo at Karnuts Service Center.  The vehicle still wasn't running properly, so we took it to a second Ford dealership ****** ***** they found that there was at some point an aftermarket tuner installed on the vehicle.  They recommended replacing the Motor and at this point the Warranty company did void her contract because of the aftermarket tuner that was found to be installed.  We gave Alyssia options to resolve the situation, option 1 we were willing to take the vehicle back in on trade and give her 100% of what she had paid for the vehicle, Option 2 was to return the vehicle and give her all of her down payment back, Option 3 was we would pay the Ford dealership to put a new motor in the vehicle, with this option Alyssia was made aware that the vehicle would be 100% AS IS and she also was made aware that the extended warranty that she had with PRO GUARD was void because of the aftermarket items that were found.  **** ******* chose option 3 to keep the Explorer and for us to pay Ford to replace the motor with a new not used motor, and that there would be absolutely no warranty on the vehicle.   The repair at the Ford dealership is a $10,000.00 bill that we are paying, in fact **** ******* has not paid for any of the repairs that have been done to the vehicle.  We did not want to put any more money into repairing the vehicle, that is why we gave her the option to return the vehicle or trade it in with 100% of her money back.  She chose not to do that knowing that the vehicle was going to be 100% her responsibility for any and all repairs needed to the vehicle after the motor was replaced. We have went above and beyond to attempt to resolve the issue. This is what **** ******* CHOSE.

• Initial Complaint

  03/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle in February. The vehicle had no wiper fluid and maybe a half a tank of gas. I later noticed a noise from the front passenger wheel a plastic piece in the fender well was broke (missing a clip) and had to fix that. Upon fixing that issue I then noticed a huge chunk of tire missing a blue paint all over the rim. Someone clearly hit something. I drove this truck twice as I have a work truck and this vehicle sits in my driveway. I called the dealership and was told they would call me back on Monday. I never received a call back. The vehicle is not safe to drive like this especially with my 2 year old. I traded a truck in with four brand new tires. I don’t think it’s right I should have to replace another tire on a truck that I didn’t damage. I would like to be reimbursed for the $300 tire I had to purchase after owning this truck for a week.

  Business response

  07/13/2023

  Thank you for taking your time to review our response! Mr. ******* did purchase his truck from us on the 15th of February 2023. This truck, like all of the vehicles that we sell, was fully serviced and inspected by one of the local PA inspection stations that we send our vehicles to. We do not have our own service facility, we sublet all of our service work to outside sources, there was no damage to the sidewall of any of the tires. Mr. *******, the sales person, and myself were all present and visibly and physically looked over the vehicle and test drove the vehicle. There was no "blue paint all over the rim? as Mr. ******* described in his complaint. When we first received a call about this we did return his call and we provided to him the photos that we had of the truck when we advertised it for sale and also the photo that we took of him in front of the truck on the day of purchase. I can see by the photos that Mr. ******* sent it does show blue paint and a cut in the side wall, but neither of those items were present on the truck when the truck left our dealership. This is a very unfortunate situation, we value the business of our customers and 75% of our business is repeat or referrals. I would hope to have the opportunity to earn Mr. *******'s business again in the future as well! I do not know when or how the damage to Mr. *******'s wheel took place, however I do know that it happened after the vehicle left our lot. 
  

  Thank you again 

  
  Rick B**** 

  General Manager Sisson Pre Owned 
  

  
  

  Customer response

  07/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewers appear below.
  
  *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********
  
  Regards,
   Ronald Shaffer

• Initial Complaint

  07/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from here and they didn’t pay my car off the trade in for over a month? Ricky is the finance guy. My credit was hit, they don’t care and I want it off my credit

  Business response

  08/05/2022

  
  I wanted to provide you with the details involving the complaint for ******** ******.  She purchased her vehicle on 06/15/22 we sent her payoff for her trade in vehicle UPS 2nd day air on 7/05/22 and we received the title free and clear of lien on 7/20/22.  When she completed this complaint on 7/27/22 the vehicle was already paid in full.  I have made multiple attempts to contact the customer since we received the complaint from you but have had no response. 
  
  Please let me know if you need anything more!
  
  Thank you
  **** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩