ComplaintsforWallace Towing & Repair
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Complaint Details
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Initial Complaint
09/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
My 17 Year old daughter broke down in my her Dads car she called to get towed to the FORD dealer which is 3 miles away and this company charged her $250.00 way overchargedBusiness response
10/19/2022
Thank you for bringing Complaint ID# ******** to our attention. Please accept our response to ***** *********** complaint.
On July 6, 2022 at approximately 2:28pm, ****** ********* called Wallace Towing & Repair and requested a tow for her 2017 Ford Escape ****** ********** **** ****** ******). ****** stated her vehicle was located on ***** Drive, Zelienople and wanted her 2017 Ford Escape towed to Baierl Ford, Zelienople. ****** was told by dispatch that the cost of the tow would be $250. ****** hesitated, and dispatch kindly told her that they understood if she would like to call around for other estimates. ****** replied that the cost of $250 was fine, she provided her credit card number for payment, and stated the keys would be left in the cup holder. The 2017 Ford Escape was then towed from ***** Drive, Zelienople and dropped off at Baierl Ford. No other contact from ***** ********* to Wallace Towing & Repair has been made. ****** ********* is the customer, not ***** ********** We are assuming ***** *********** complaint is regarding the above-described incident.
I have also enclosed a copy of ****** **********s invoice and the original note taken by dispatch when ****** made the call on July 6, 2022.
Should you have any additional questions or concerns, please do not hesitate contacting us.
Sincerely,
Sondra S****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.