ComplaintsforRhode Island Internet Consignments & Sales, Inc.

• Initial Complaint

  12/15/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Consigned items with this company in March of 2023. They successfully sold and paid out for a portion of the items but did not sell many other items. I have asked on repeated occasions for them to return the remaining items and while they acknowledged having them in their possession on 6/12/2023 they have never returned the remaining items.

  Business response

  01/02/2024

  Business will reach out to customer, and mail back the items.

• Initial Complaint

  01/20/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased 3 large framed prints from Rhode Island Internet Consignment and they arrived damaged. The frames were very large and there was no padding between them which may be why the glass shattered in the box. Also, the shipping box was pieced together from thin-walled smaller boxes! When I contacted the seller for instructions for returning the items for a refund, I was told it was the fault of *** and a claim would need to be filed. Having received and shipped hundreds of glass items over the past 40 years, I strongly believe this damage is related to the very poor packing. The original packaging material is inadequate for returning the items unless the seller will take responsibility for any further damage incurred during the return shipping. I am seeking a full refund of $416 plus $200 to cover the estimated cost from *** for proper artwork packaging and shipping.

  Customer response

  01/31/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

  Business response

  02/06/2023

  Complaint #******** Our company received a complaint on 1/20/2023 from a customer stating that we were refusing to take accountability for an item that arrived damaged in shipping and refusing to give him a refund. This is simply not true. This customer contacted us on 1/19/23 and we apologized for the inconvenience of the item arriving damaged. He made comments about using fragile stickers which we replied to as not being effective but explained to him the process of filing a damage claim with UPS to cover the damage. He told my coworker that she must be going and inexperienced and was generally unpleasant during the whole transaction. The following morning I reached out to him from the claims side of the transaction. He stated he wanted to have ups package the item at a cost of $200. I told him that wasn't necessary, that we would file a claim to cover the broken glass on one of the three paintings he received. I filed the claim and got a response from ups by that afternoon, at which fine I sent him an email and explained that he was free to keep the item or dispose of them and did not need to send them back and I sent him a full refund for the purchase. The whole process was less than 24 hours. I'm not sure what else we could have done as a business to make him happy.

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